Eye Designs Optometry - Arden
1689 Arden Wy #1091,
Sacramento, CA

I was so pleased with the service and the incredible selection. They have a lot of name brand and inexpensive frames. The eye doc, Dr. Nguyen, was really nice and helpful and seemed very good at her job. The staff member who helped me pick out frames was patient and helpful also. This is a good place to for all vision related needs.

Awful! They sent my frames off to get new lenses that was supposed to take 3-4 weeks. Over a month later we called to see where my glasses were, and they said they have had them for weeks but forgot to call us. When I brought them home, the lenses fell out immediately. I tried popping them back in, but they didn’t fit quite right. The new lenses were the wrong shape and would not fit in the frames. When I called them on the phone, they were rude and basically hung up when we said we wanted a refund. When we went back in for a refund, they took my glasses and bent the frames trying to make the lenses fit (you can see in the photos). Instead of apologizing, the receptionist said “it’s fine, they’ll still fit your face.” After arguing, they finally refunded us…half. We walked out with my old lenses in my old frames (now bent) with half of what we paid them, and not even an apology. We're going to Lens Crafters next time. They don't take my insurance, but they’re 50 feet away in the same mall and I’d rather pay out of pocket for glasses than deal with this place ever again. Avoid this place. **Pictures show frames after being damaged when they tried to make their lenses fit when we asked for a refund. Originally their lenses were the wrong shape and would just pop out. Their answer was to damage my frames trying to make them fit. ***note*** Dr. at first appointment was nice and exam was great. 1 star. EVERYTHING after that was garbage.

I first became a patient at this practice as a kid in the early 90s. Since I’m moving back to Sac from San Jose, I decided to become a patient again. I love this practice. The employees are so nice and helpful. The doctor was very informative and gave me recommendations to better care for my eyes. I’m so happy to update my prescription there.