Alexandria Rome

Horrible front desk management. Made an appointment that was confirmed at this location and was emailed that it was rescheduled to their St.cloud location with less than an hour notice, no phone call at all. Rescheduled the appointment to today and again was confirmed and I even checked in online with my insurance information but was told when I got here that because they didn’t have my insurance that they never confirmed it. They have no sense of urgency or care for people’s time. The worst part is the doctor could be amazing And help not only myself but others as well, seeing how I’m not the only one that’s had problem with the front staff I feel a lot of people are not getting the help that they need because of this problem.

Joselene Fisher

Came here because this provider was on my insurance. Appointment as right at 2pm. I was on time. Came in and the room was pretty crowded. Waited in the lobby for 40 minutes before the receptionist even said they were running behind for appointments. One of the receptionists is an older lady and she has the dullest personality. Finally brought back for work up almost a hour after appointment time. Received a work up but still waited for the doc another 15 mins. Waited over 2 hours. First appointment n last appointment at this place.

Nora D

THIS PLACE IS A MESS! The sense of urgency is non-existent. They never answer the phone, sends you to VM but no one gets back to you, which quite frustrating but even worse if they send you the incorrect bill and you actually do NEED to follow up. I needed to get my insurance involved after calling many times and having to drive their twice during their office hours but no sight of anyone there. I guess they just simply up and go home an hour or 2 early if there is no appointments? Even when their posted hours on the door say otherwise. And well, don't get me started about the actual doctor. Dr. Flores looked and acted like he was forced to be there. Had no clue how to diagnose me and was bothered by my questions. I ended up sticking to my old prescription.