Christina

I have been a patient at Eye Focus Optometry for about 5 years now and never experienced any issues. For my previous exams, I was seen by Dr. Cindy Nguyen and yesterday I was seen by her associate optometrist: Dr. My Diep/Guino. What really motivated me to write this 5-star review is the experience I just had with their office. I had my annual eye exam yesterday with Dr. Diep and everything went well for the most part. However, when it came time to pay for my exams and contact lenses order, I was shocked to see how much extra I had to pay out of pocket after my insurance coverage. I didn’t make a fuss about it and paid it anyway as I didn’t want to come off as a Karen and I understand how healthcare costs has inflated over the years. Today, one of the staff from Eye Focus actually reached out to me to let me know that I was mistakenly charged the wrong rates for my exams and that my card will be refunded. I really appreciated how polite and professional the staff member was with addressing the issue and how the office took accountability for it even when I had no complaints. It really shows the integrity of the doctors and staff at Eye Focus Optometry. I’m really happy with the experiences I’ve had with their office so far and will continue to have my annual exams here.

Lourdes Gino D

The service here is the worst! I was promised that I would get my contact lens prescription on a Friday. I had to call in and then I was told it would be on the next day! Finally when I call to follow up, they wouldn’t pick my call and I had to leave a voicemail with no call back. Then I call again in the evening, only to be told that I will get the prescription on Monday because now their office is closed! I would never go to this place again!

Joseph Castro

My first time at Eye Focus Optometry was last month. Dr. Nguyen saw me and she was the best! She was very kind, professional and explained every detail to me about my eye exam, the results and she answered all of my questions with patience. Dr. Nguyen was also thorough when explaining to me the process of my selecting reading glasses. I highly recommend Eye Focus Optometry and Dr. Nguyen. - By: Anita Castro - 8-15-2022