The Dr’s and staff at this location are truly beyond unprofessional and rude. You are only a number here and they don’t attempt to hide that. If you’re in pain, please don’t waste your hope, time, or money at this place. Find anywhere else and you’ll receive a better quality of care across the board.

I've seen Dr Steven Reinecke since 2019, for surgeries, treatments and follow up visits due to a detached retina. It's been a long, slow process and during this time he has been kind, caring, considerate, and very knowledgeable and encouraging. I'm blessed to have discovered him and his office. I trust him completely and have received nothing but the best care. I've also been twice to the surgery center at the Eye Institute and have received top notch care from everyone on the team. I highly recommend the Eye Institute and all those who are there to help you. It is worth the 2 hour drive each and every time even when the entire visit is usually less than an hour each time. There's no better place in North Texas.

I was here on time at 11 am for my surgery. At 12:10, they finally had me fill out paperwork. It’s 12:21 and i’m still in the waiting room. I haven’t even been registered yet. Update - once I got through the confused check-in process, the care before and after the sugary was exceptional. My nurse was 5 stars. The guy who wheeled me downstairs after the surgery was great. They need help with the check-in desk and communication with the doctors’ office on scheduling.