Eye On Design
251 W Bencamp St,
San Gabriel, CA

Her name is: Lesfeena Lee. Her attitude, patience and unprofessionalism is terrible, if you are in a bad mood, 100% you can go home and rest. This is my first time here and it will be my last time here. I hope that the guests who come here will never be received by her. I also hope the boss can see this comment. In contrast, the attitude of others is very good.

I spent over $500 on Gucci glasses, and within just a few months, the screw fell out. I realized the glasses I bought already had defects from the very beginning-they replaced it with a silver screw instead of the original gold one. Not only did it look wrong, but it kept falling out again and again. The last time it fell out, I couldn't even find the tiny screw anymore. When I went back and asked if they could replace it with the correct color, the staff member had an incredibly rude attitude and said, "Sure, if you buy a new pair of Gucci glasses." That response was completely unacceptable. On top of that, they wasted my time before by asking me to come in hours earlier before my booked appointment, only to make me sit there and wait in case someone else didn't show up. This place clearly does not care about their customers, their time, or the quality of their products. The only thing they seem to care about is getting you to spend more money. Extremely disappointing experience.

Great serivice! The staffs here are very nice and helpful. The prices are reasonable too. My eyes have different visions. They were so kind and scheduled multiple appointments just to test my right eye carefully. I really appreciate their help. I also got the Blue light blocking option for my lenses. It's great for computer use.

Great service, great glasses and even better prices.

Optometrist is good but when I went to look at glasses frames the guy at the counter handed me two pairs over a $100 more expensive than my insurance. I dont mind paying over the insurane because of lense modifications. But the gasses are …

I was there with my husband to get his exam for glasses on Tuesday afternoon. The staffs and services were excellent but there are no AC in the main room only has AC on the other side. Was so so hot and stuffy.

My dad and mom went made appointments 6 weeks ago, and we they got they they told my parents they aren't on the appointment, so need to wait, then they waited two hours , when is they're turn, they told my parents they can't go in two the same time, other one have to wait for longer, they need to let other person go first, because they don't have appointment....... Are you kidding me?? Waited two hours with appointment made 6 weeks ago.... No sorry and made us wait longer?. Btw the same time they were waiting my parents saw they made a mistake on the glasses....... So don't go. Don't go

Lily and the staff at this location were very kind and helpful I was going through a glasses emergency and they were the only person that could get me glasses same day and took the time to help me make a good decision thank you I highly recommend

Insurance fraud, I asked to use my frames allowance on the sunglasses frames. 3 months later, fraud, they claimed a lens allowance on my insurance. If you are not selling those glasses at that price, just tell me and I won’t buy them, don’t go make an unauthorized fraudulent claim on my vision insurance. Beware of what information you provide them, they might just keep trying to get your insurance money without you knowing.

Eye on Design blatantly favors Chinese customers fluent in Cantonese or Mandarin, treating non-Chinese patrons as second-class citizens. I chose this in-network optometrist for convenience, but my scheduled appointment was disregarded. My chart was pushed down for apparent commission-based clients, forcing long waits—twice in one day. The staff’s dismissive attitude and overt bias left me feeling disrespected and unwelcome. Paying $200 for such treatment, as a non-Cantonese/Mandarin speaker, was infuriating. The discriminatory vibe triggered painful past experiences, leaving me both angry and disappointed. The exceptional doctor clearly explained my eye condition, but this couldn’t redeem the visit. A follow-up appointment brought similar disregard, with no acknowledgment despite arriving on time. The manager’s apology and offer of sample contacts fell flat—the discrimination was too egregious. I declined and want nothing to do with this store, regretting not returning to my trusted Koreatown optometrist. Avoid Eye on Design unless you speak Cantonese or Mandarin and seek preferential treatment. Choose your optometrist wisely.

Dr. Thai the optometrist there was SO fast, efficient, PROFESSIONAL! I'm so glad i found her. i hadn't gone to an eye exam in 3 years since 2021 and I remembered my mom went to Eye on Design so I booked them cuz it was so much more affordable than my old optometrist. i only ever have to wait 10-15 min! :) DR. THAI took so much time during my contact lens fitting and made sure that the prescription i got was perfect. since they didn't have my high prescription contact lens sample, they had to order it for me. during my first contact lens fitting today, she double checked that i didn't need any adjustments to my contact lens prescription. turns out i did. so she is ordering another pair for me and i will go back soon. I'M SO PLEASED! THANK YOU!!!!!!!!!! she has great energy, very passionate about her work, and sincerely cares. thank you!

There's no service there. All they want is to get the top dollar out of your pocket. No greetings (well, if you think "why are you here?" as a greeting), no idea how many people are ahead of you in the waiting line, and no idea how long you will stay there. Finally found a lady for help. She just walked away directly for couple times to answer her phone calls and never came back, left me alone like an idiot. There were several staff around with nothing in hands, but no one came over for help. I'll never bother them to show up there in my life.

This place is a nice family run business (support small businesses!). The employees who helped me were very personable and able to find me exactly what I wanted. The doctors are very knowledgeable and the selection of glasses/sunglasses are huge. The wait on the weekends for an exam can be a bit much, but it's understood with the amount of people that come in. Overall a good experience. Would recommend.

Great service, great glasses and even better prices. The candy by the door was bomb too!

My son got an exam and glasses in March, by September he was not able see clearly again. I called and asked regarding this because My insurance would not pay another exam or a another pair of glasses in the same year. I was told I would have to pay for another exam and glasses. I am not a optometrist, but I have worn glasses myself since age 10 and I know the prescription number does not change this fast. And why would the medical field recommend exams annually if the prescriptions were to change within 6 months. They only want your money.

I started to come here a couple of years ago and I have been a regular patients since then. I tried the color contacts and I fell in love with it. The price is amazing! I now get why people come here for their eye exams because the price is reasonable. I dont think anywhere else would have this good of a deal! This place is really busy. Thumbs up! Annie taught me how to wear contacts! And from that point, it takes me 3 seconds to put in and take off contacts. Other customers were shocked how fast I could do this. Yay for Annie!!!

Will no longer be coming here after being a patient for many years. Had an appointment but after filling out paperwork and completing the pre exam tests I was told the doctor was going to lunch and that I had to wait an additional 30 minutes. Mind you it was already 20 minutes past my scheduled appointment. What’s the point of scheduling appointments when you make patients sit around waiting. There’s no consideration for their patients time

Bad place to get your glasses. Very bad customers services. The lady working there have attitude problems, talk rude and very mean. Will never go back again.

My older sister and I got a Pair of spectacles from them. The personnel Ben was nice and quick,service was excellent! Will be back when we need a new glasses! 10/10

👍 …

nice people but it is no A/C so hot inside, I may not want to go there again

As a federal officer, I have been a client of Eye on Design for over 10 years. They offer the best service and the best price in the Los Angeles area. I've seen numerous negative reviews here. I want to tell you guys. Do not argue with the …

Very UNPROFESSIONAL place for people to get their eye exam and prescription glasses done. My dad's prescription glasses came out to be one eye can see clearly and the other blurry as if it was not on the eye. After an eye exam isn't the optometrist job to explain the patient's case? whether he/she needs to do or surgery, anything... but ZERO!!! NO EXPLANATION AT ALL AND VERY IRRESPONSIBLE.

The most terrible service of all time. So inpatient and have no helpful information. …

Lots of variety to choose and good prices. Friendly and professional service.

Rude staff. Unwillingly to help. Make you wait in the lobby and act like they didnt see you. Doctor gave the wrong prescription. Horrible place do not visit.

It is not recommended to come, rubbish optometrists, only the front desk service is friendly, if you come, you better pray not to be assigned to some rubbish optometrists.

For a customer of more than 20 years. I am very disappointed with the service. Will never go back again. Very bad attitude, wish i had stayed away

Many kinds of frame choices and excellent service by professionals!

They are friendly, professional! They helped me fix my old glasses PERFECTLY, but did not charge me anything, even I had never been their costumer.