Eye Physicians of Washington
Lafayette Centre, Building 3, 1155 21st St NW #400,
Washington, DC

Dr. Pluznik did my laser surgery and Dr. Banda did the followup. I couldn't have asked for better care. Great doctors and staff. Easy to get to if you rely on public transportation.

I’ve been a patient here for nearly seven years and have been seen by several of the doctors. Each one has provided me with excellent care. They’ve been very generous with their time to educate me on my condition and quite supportive.

The eye care has been fine. Similar to what I've gotten other places. I would give it about 4 stars. But the administrative aspect is so unbelievably awful that it drags down the entire practice. Because of that, I strongly suggest you avoid this practice. Unless you have spare time to waste going back and forth with people who bill inaccurately, misapply your payments, give you receipts that cause your insurance company to deny your claims, order your contacts in the wrong strength, don't read carefully AND are terribly argumentative and unhelpful after THEY mess something up. Example: Once when the office staff ordered me contact lenses that were -.75 instead of -.50, an office staff member said that it wasn't that big of a difference and why didn't I just wear the wrong ones, instead of them placing a corrected order. So...I should wear a lens that's 150% the strength that my eye needs just so that you don't have to do your job properly? I don't think so. Another example: I contacted the office and requested receipts for services and purchases so that I could submit an out of network claim to my insurer. What they sent me did not contain enough specifics so the claim was rejected. Trying to get corrected receipts from this office staff was like pulling teeth. First they sent receipts that "would be exactly what FSA/HSA needed”. It took 3 more emails to get them to understand that I asked about *insurance*, not FSA/HSA. Then, they sent me receipts that still failed to itemize the service charges, and showed the wrong year for my contact lens purchase. All the while, the staff had a nasty attitude and reacted to my request for accurate documents as if I’d asked them to donate organs or climb Mt. Kilimanjaro. When I simply wanted administrative staff to do administrative work accurately. Two days later, I still don’t have corrected documents, but I have an inbox overflowing with useless, obstinate emails. It’s truly absurd and I would never want anyone else to waste their precious time in dumb, unnecessary argumentative exchanges with Eye Physicians of Washington’s office staff like I have. Spare yourself the headaches and have your eye health handled elsewhere.