I called this office from Idaho on Aug 3rd to make arrangements for my injections of Eylea because I have wet macular degeneration. I require injections in both eyes every 6 weeks. Any longer between shots and my retna bleeds. I did everything right, including transferring my insurance to MT starting Nov 1st. I am also approved for the Eylea program that pays for the injections if my insurance doesn't. I received a call the day before my injection telling me that unless I came up with a large payment for the office visit fee up front, I could not be seen. Now I have to start the process over. I have had to get another referral and have to wait to make an appt after it is recieved. My husband and i live on a fixed income. At the final hour I was left without the care I need to prevent blindness or vision loss. I have not had a shot in my left eye since Sept 27th and now will probably have to wait over a month for an appt with another optomologist. I am a realist. Had I known I could have saved the money or made other arrangements in time to get my injections as needed. It's not right that I was informed less than 24 hours before my scheduled appt, especially when I made this appt more than 3 months in advance. All you did was waste my time and may cause me to suffer vision loss. It's all about the money right?

The office personnel was very friendly and efficient. I was saying almost immediately, and the doctor was very helpful and knowledgeable About all of my concerns. Further, he did not rush me through the appointment, and took the time to listen. Very impressed with my first visit.

I had cataract surgery performed in both eyes by Dr. Hatch. Each time I actually fell asleep. I am not only confidant in the surgery dept. but of all the staff employed there. Each of my visits (I have glaucoma) I look forward to & recommend to others.