Eye Site Sacramento
4925 J St,
Sacramento, CA

The support staff at this organization is woefully incompetent and completely unconcerned with the patient experience. Glasses arrived with the incorrect prescription three times over the course of four months! I was lied to repeatedly about the status, and I had to physically go to the location to get any help because the staff does not return phone calls. They claim they are “understaffed”, but the staff was scrolling on their phones every time I went in. I finally had to request a refund in order to take the prescription elsewhere. They processed the refund in my presence only to cancel it after I left. So, they had the glasses and my money. I hope someone informs the doctors about how their staff is driving clients away. No one there seems to care. What a nightmare.

Took my roommate to pick up his glasses and t H e glasses are not right so they had to redo them still not right. Expensive to. He has to have his eyes reexamine d. Hope the 3rd time is a charm.

If you're a veteran forget it. They say tricare friendly but not. Fought with them for over a year to get a simple eye exam covered and they can't even bill it right. The doctor wad great but that's about it. Staffing was sub par and billing even less.