Eye Solutions
7758 McCrimmon Pkwy,
Cary, NC

Staff is friendly, but have had issues. First, on multiple occasions I had to call to see if my glasses were in. They did not call me. Second, they made a mistake on my wife's prescription. They corrected the first set of glasses but insurance would not pay for the mistaken prescription. Eye Solutions did end up agreeing to cover the cost of the mistaken prescription but it took 7 months to get the new glasses. Third, my lenses were damaged by medication that I take which took off the coating and made the lenses cloudy. I called to get new lenses just after the 1 year anniversary so I understand that I can't use the 1-year warranty that might have covered the replacement lenses. In addition, however, they are making me get a new exam (literally my prescription is 1 year and 3 weeks old) even though my insurance only covers an exam every 2 years. I would expect a compassionate business would allow me to just order new lenses at my expense, but not make me go through the process of an exam that costs and additional $134 out of pocket. Update: The business contacted me to offer to address my concerns and I really appreciate that. Had a nice conversation with the business owner/ophthalmologist. He is nice and trying to grow a successful new business. I really appreciate the business reaching out to explore my concerns more deeply.

My daughter is albino and this is the best eye doctor that I’ve ever taken my daughter to. These people care about my child and her eyesight! When I take her there I know they’re giving her the best eye care she needs. I can tell they really care about her needs. I’ve referred others here before and I will continue to refer people here. I drive 45 mins to an hour to go here. This place is the best!!!

Easy to set up an appointment, most paperwork was taken care of before arriving, knowledgeable and empathetic team who were all very friendly, was able to make an appointment and get glass prescription updated easily with a good selection of frames.