Eye Specialists of Escondido
201 W Valley Pkwy,
Escondido, CA

M.D Matthew R Kirk W.D & Ashley McCafferty OD very professional, kind hearted, and know what they are doing specialist of Escondido laser and vision center ! Awesome sauce come and make a appointment any age are welcome to this beautiful facility.

This is about the eyeglass boutique. I have my eyes examined there, usually it's fine, sometimes the wait in the exam room is very long but the doctors are very kind.. I decided to purchase lenses at the boutique, they were very expensive. I was told the lenses came with a warranty. I would be able to get new lenses replaced twice should I get a scratch on them. I thought that was a good deal because I can be clumsy. For me that was the deciding factor to do business with the boutique. At no time was I informed of any exclusions such as if it was caused by your dog for instance. So I had no issue to come in to ask for new lenses after my dog got a hold of them. I was obviously very surprised that this was indeed an exclusion. I was in a bit taken back by this and agreed to pay for the one lens (that showed dog evidence). It cost me $282. Not a small amount. In fact, I could probably get a set of frames and lenses at Costco for that. I should not have agreed to pay for it, but I was a bit between a rock and a hard place. I needed glasses! I brought it up with the boutique attendant. To no avail. It does not help me at all when your clerk says, too bad, but that is the policy of the lab. I say too bad that you do not inform your customers fully. Suffice it to say, I will never purchase lenses from them again. It is just not a transparent way of doing business, and a bit rude, customer is certainly not right in this case. I do not believe my grievance is altogether unjustified. What about A parrot, a cat? What if my child throws my glasses in the blender? I wrote them a letter, but no reply. They don't care I guess. To make this even worse, they cracked my DKNY frame! Hid it cleverly somehow and the prescription is not 100%. Actually I had already send them back as they came back wrong the first time. I just can't go back there now after my complaint letter goes unanswered and the clerk at the boutique was already rude, who needs that? I hesitate always to write bad reviews but this is ridiculous!

Dr. McCafferty has been such a nice addition to this practice. You can tell she truly cares about providing top level care to her patients.