Eye Specialists of Indiana
1901 N Meridian St,
Indianapolis, IN

The care was excellent, for us they dropped the ball and basically committed fraud. February 21, 2022 we paid the required amount up front $3495 because at that time our deductible had not been met. In the mean time we had some unexpected medical issues that satisfied our deductible March we contacted The billing team because our deductible had been met and the eye specialist submission had not been received by our insurance company. We were told it takes time to come through April we contacted the billing group again because the charges had not been received by the insurance company. The helpful person escalated the issue to the team lead for billing. They discovered a clerical error on the submission and they would work with the insurance company May we contacted eye specialist billing multiple times and even got a call saying everything would be cleared up by Friday and to contact them on Friday. When we called on Friday The person we were to call at their request was not in the office When I called back on Tuesday she told me it would be taken care of the next week June still have not received the refund. My understanding is it will be over $3200. I think they should refund the whole amount for our trouble or at least pay us the same penalty they would charge us. They have held our money for 4 months because of their own clerical error

I had surgery on one eye, a cataract due to a dodge ball to the right eye. Great game but some of those little eight year olds have laser aim. :-) Let me say this…. ESI is first class. Indy’s best. More than anything, EVERYONE there is super friendly. I don’t know how they keep so many employees smiling at patients day after day. But wow, SUPER friendly, polite, professional. From reception, to techs, nurses, doctors, etc. everyone were so welcoming. Plus they have 3-4 locations, making it convenient from home or work. Paul Walton MD is the original founder I think and is still skillfully performing surgeries. He’s a trendsetter in the industry, as I have read. Very nice man. My surgeon however was Dr Bill Shultz, and wow! Highly skilled and so very personable. My results are truly amazing. Thank you ESI staff so much! I went from one nearly useless eye, to 20/25 just eight days after my procedure. Plus it might actually continue to improve. Thank you Francis the receptionist, Shanna the tech, Peter my RN, and everyone else including the friendly security guard out back. Oh, Dr Kirk also receives the highest praise! He’s my OD who really sets the whole process in to action, with a very thorough exam. Great guy. The ESI family, suddenly feels like my family. I was a little woozy afterwards from the walking sedation but I think I was drinking refreshing fruit juice afterwards. They’ll pick you up and safely drive you home too, nice safe drivers. They sent me home with an after-care kit, complete with instructions, eye drops, eye shield, coffee cup, everything you’ll need to heal properly. I couldn’t be happier. If you have cataracts, or need lasik, or other eye procedures, I highly recommend. Even an experience half as good as mine, would be twice as good as expectations.

Could not be more thankful for being able to see again.. the color and every thing is so Wow... I recommend them for any one that needs herp very professional nice friendly staff was done and in and out Thay offer transportation to and frome for a small fee very satisfied with them.... Thank you!!!!!!!