Marsha Armstrong

My star rating of 3 is for the owner. My rating for Paula and crew is 5! I'm grateful for the outstanding service I've experienced at both Eye Trends Round Rock & Lakeline locations. The staff's professionalism, friendliness, and exceptional service are commendable. However, my concern lies in the absence of a backup plan for the single individual responsible for fulfilling eyeglass prescriptions, especially during their unavailability. In my view, it's imperative to expedite the training process for someone else to ensure continuity. If hiring a full-time or part-time employee isn't feasible, I strongly believe that considering a contract hire is a necessary step.

Chris Ramos

Women are wasting my time. Called three times. Three separate women. They cant hear me when speaking to them. I called three times and the same issue. They are just wasting time and playing. I have an iphone and AT&T--its not my connection. Don't waste your money on this eye place. Like that. Tried to upload pictures. My phone is working properly we are in a city. Tried to speak to the doctor before writing this.

Andrea Galvan

Rude employees. Hung up on me because she was caught in a lie. When I called back she told the employee who answered to just hang up. When I asked for the doctor I was told the Dr was out all week. Lies!! When I asked for names the employee on the phone said she didn’t not know the lady’s name that hung up on me. They have no online portal, they aren’t capable of emailing you, oh but if you find a fax machine then they can help you.