Eyecare Associates
702 W Drake Rd BLDG B,
Fort Collins, CO

Everyone here is so friendly and helpful! Diana helped me measure my pupillary distance, and she was so polite and enthusiastic, it made my day because she made extra time to do it and use a special machine. I had forgotten to get it on my first visit, and she helped me quickly and for free. Their glasses selection is amazing, and I couldn’t be happier! Also, I didn’t have to wait very long for my initial appointment and the staff was great at explaining things. Angel explained the choices for the retina photograph and they have a new machine that does the job without having to dilate your pupils! Much more comfortable :)

Today was my first visit as a new patient after seeing the same eye doctor my whole life, and they were a breath of fresh air! They were very organized and friendly, and I appreciated that they clearly make an effort to keep the environment and tests as stress free as possible for you and your eyes. My doctor was very helpful and made me feel like my eyes would be well taken care of. The process of buying new glasses felt very smooth and low stress compared to experiences I’ve had before. Great selection of frames, and my optician was kind and patient and helped me find exactly what I wanted, and did a good job explaining costs and insurance coverage for everything. She was also training a new optician and we were doing two sets of glasses including lenses so there was a lot to juggle, but the process was pretty much seamless! It’s the first time I’ve felt completely at ease picking out glasses and even found it fun. As someone who has some eye issues and wears glasses 24/7 eye care and getting new glasses can feel really stressful for me, and I’m relieved I found a place that makes it a nice experience!

I have tried to give the office staff the benefit of the doubt, but they are continually wasting customer's time. If the office was better managed and items they handle as walk-ins were split up into some walk-in and some appointments, it would be better organized. In my opinion it is laziness to not schedule people. They must believe that customers really enjoy sitting in their waiting room. They called me and said I could come pick up my glasses right away, but when I arrived now I would be waiting over an hour because some people had walked in before me. I had an appointment just an hour before to drop off the glasses, so why did they not schedule me to pick them up so that wouldn't happen. This would be a simple problem to fix.