Eyecare Center of Salem
1415 Capitol St NE,
Salem, OR

I waited close to one hour in the examination room. No one came to check on me or to let me know they were running behind. A little of courtesy goes a long way. I felt that they did not care about honoring my time. I arrived earlier to the appointment and had schedule my appointment 3 months or more in advance. I respectfully asked about it and was told that they could reschedule for the next coming Monday I declined and left.

I would not even give this place a star because I didn’t make it all the way in, but I have to to review it. I didn’t see the sign on the door, and I walked in and up to the front desk. The front desk lady yelled at me for not reading the sign, so I turned right around and walked out.

Nice clinic, great selection. Pretty expensive. Most of the staff is friendly, but one staff person has been consistently unpleasant and outright rude. If you can, avoid a “Hayley” at all cost. When I was pregnant with my daughter, but still too early to test, she asked if I could be pregnant (due to a test they wanted to perform). I told her “I could be but I don’t know yet. It’s too early.” Haley argued with me for a minute about why I don’t know and “either you’re pregnant or not which is it?!” Haley gives incorrect insurance information. Last year she told me I can’t bill both insurances in one visit and this year she’s telling me eyeglass prescriptions lapse in a year just like contacts. It’s little things like when I’m explaining my need, “okay, let’s just focus on the appointment…” there’s no rhyme or reason for her rudeness. If you can avoid this person, you’ll have a good experience.