EyeCare Partners, P.C.
440 S 68th St suite 107-108,
West Des Moines, IA

The doctor was extremely nice. The eye glasses selection was not what I was looking for personally, but the selection was large and had a lot of name brand to choose from

Super friendly staff. Easy in and out with the eye appointment. Great eye doctor, very knowledge and kind.

What a wonderful experience we had with Cindy for a contacts fitting appointment. So knowledgeable, patience and kind with our child...so very thankful for her. Keep up the great work!

For starters, I can’t believe I’m writing a review for an eye doctor, I never thought I’d have a bad experience getting a contact exam done. It started when I got contracted out from my current eye dr because this location had an opening sooner than waiting several weeks. Well this location is at a vision 4 less, which is a completely different name than the location I go to. I figured well that’s alright because it may give them extra business. The first issue began when I sat down in the doctors office, (I had contacts in, so i took them out and put them in my contact case I brought for myself). The doctor before introducing himself screamed “SHE TOOK HER CONTACTS OUT” and stormed out of the room, yelling that to the assistants. I was taken off guard because previously I’ve never done an exam with them in. It was awkward and uncomfortable. I did the two eye exams outside of the room and came back in. When I got back in the room, I put my contacts back in. No problem. Then the doctor, Mr. Wayne, did my exams, asked me what lenses I use. And I told him specially because I can pull up my orders from 1800 contacts. (Keep this in mind because it leads to my next issue). So then he asks if I have my glasses on me, no I didn’t. I hardly wear them unless I’m at home. He proceeds to dilate my eyes and says well your eyes might see blurry, knowing I have to drive my daughter whose sitting nicely in the room. Quite honestly there was no reason to get them dilated. Well next, I went to pay and asked for my prescription they said I won’t get it until I did the trial lenses. Fine, Ok. I didn’t want to let my frustration out on the front desk. I use the trial lenses, and they’re the wrong prescription. So I called and asked why I would get sent home with the wrong trial lense and the lady mentioned well sometimes we don’t have the exact prescription so we send you with what we have on hand. It would’ve been nice to know they were the wrong prescription. I told her I would order with the company I always do and to please get sent my correct prescription. And she emails them to me. Well, I begin to order my contacts from 1800, and they declined my prescription because the doctor put the wrong brand/model of contacts than I usually use. That’s my biggest frustration, because first I was told I had to buy contacts FROM THEM and got my prescription WITHHELD. And then to find out the price for the boxes they wrote on my new prescription are more expensive than the ones I usually use. When I called the doctor is out of town for several more days (which is fair) but that I couldn’t receive a refund nor have them change my brand/model. So now It’s been two weeks since my appointment and I don’t have any more contacts because of their failure to communicate properly, and write information down when told. I DO NOT recommend seeing Dr. Wayne or having him practice on your eyes. The front desk ladies were nice.

Always a great experience for myself and my kids. The drs are wonderful!