Eyecrafters
4200 South Fwy,
Fort Worth, TX

Unprofessional staff. My mother went to get her glasses fixed and was not treated professionally instead she was given a attitude. The guy was very entitled. 0/5

Do not buy from these people they lack professionalism, and will try to screw you over money wise. They pull insurance scams where they give you a price and all of a sudden with insurance the numbers go way up. Again do not buy from these people.

This place told me I needed to pay $2 to buy a mask from them b4 I could come in the store, and then told me that it's $130 for an eye exam! They're condescending and rude!

I had a Horrible experience, Was told i was taking too long on choosing my frames when i am the one paying for them lol, manager was extremely rude and inconsiderate! frames are over 400$ he came over to the girl that was helping me several times to ask her to help other people instead, she was a sweet girl and i could tell she was embarrassed by him, he then came over to me and started saying that we arent allow to take as long on a day like today “sunday” because they are busy. I asked for the supervisor and once he came over he seemed like he didnt care about the issue he processed to just say “okay you can keep looking around” but never adressed him for how he handled the situation, i Will never be going back to that place, neither will my family, and feel sorry for the girl, she did her job which was help me pick my frames, but manager was very very unprofessional. he was a bald hispanic guy.

The lady scammed me for one pair of contact I paid cash so she took advantage and overcharged. I called and got told a different price .

I specifically asked for mutifocal color contact but not knowing they don’t exist o was sold 3 pairs n went home can’t see didn’t get receipt paid 130$ for something sold to me n lied to n of course all sales final wth type eye dr sell u something u can’t see oh yeah u just be ripping people off I hate this place

Horrendous customer service. And their name is Eyecrafters because they’re PRAYING that you mis-type “LensCrafters” when searching for an eyeglasses place.

Sold me try out a pair of contacts, and it clearly said it was not for sale. Gave me the wrong prescription.

Would not recommend this place to anyone. That they prey on those in difficult circumstances. They are not upfront and clear in their business practices. Not a place that is patient centered but rather a business where money comes first. Charged my husband over 400$ bucks .

Terrible customer service from the OWNER. My daughter's glasses broke. First the rep said the glasses were not covered because their receipt was written with the wrong date 1/02/17. Luckily I took a picture of my receipt from the cashier machine with the correct date 1/02/18. Received a quote of $89 for warranty. Great for warranty price. Ready to pay. Then the owner walked by, questioned the rep and upcharged to $140. I have referred over 50 people here, plus bought several pairs myself. I calmly informed him I would pay the $140 but will NOT buy another pair. Owner went hysterical screaming in front of other customers. Completely changed his story when my husband walked in. POOR business ethics. GREEDY OWNER with no respect for his customers.

Just now , went in there to have a nose piece fixed, the man at the door said $16.98 . I said I paid $5 just two months ago. He said no, both need to be changed I said ok . Well they brought them back to me with only one fixed the other is the original one. You can tell in the color and size . Very bad business if they lie to customers, and they dont actually do what one paid for.

Always great service from each and every employee..Mr.Ray knows God frames never go anywhere sr

All this place wants is your money! They screw you over and could care less. They lack any customer service and apparently they are always “right” I dealt with Ray who is by far the worst. I don’t know how this place is still in business.

Excellent customer service, very patient with my kids, I was helped by Jose, he is very patient, polite and helpful.

My family and I have always received great service from Eyecrafters. Ray always assist us. Thumbs up to him for always being professional, providing great customer service, caring, friendly, helpful and offering good pricing for their eyewear. The entire staff was polite and friendly. We will be back. Thanks Ray!

They have poor customer service and their frames are nonsense. You can get better glasses from Walmart and those would be more durable than those of eyecrafters

Do not spend hundreds of dollars here because the coating protection on the lens of your glasses will peel off in a year. So on those Versace, Gucci or Chanel frames it happened. I’ve had all 3 pairs. They’re clueless if you ask any questions to why are the lens peeling so soon. Never again!!

I have got glasses here before loved them the doctor was nice during my eye exam but i called today for a new exam and they cant tell me over the phone if they take my new insurance i have to waste my time and go in person and they don’t have a website either like hows that convenient? Exactly, Its not, so now im changing my eye doctor 🤦🏻‍♀️

I spent $300 on shoddy glasses and only wore them for 3 months and the frame broke and I stop at this place to see how they can help me and they refused to help me. The customer service at this location is terrible I do not recommend this place bad service and poor quality glasses. ( after this I drive directly to Walmart glasses store and they help me with this issue you will find better price and better service 100% )

Their contact lenses is very over priced, but that’s not even the reason I’m leaving a bad review it’s the rude staff and poor customer service

worst experience ever, they wanted to charge me 90$ for my exam when i have coverage through my insurance and when i asked for more information all they said call your insurance provider, i went to another place did not pay a dime for my exam and all a year of contacts for 99$. WORST PLACE!!!

I went into the store this morning (10 am). First thing that he asked me was about my insurance and started telling me what my insurance provides for me without even seeing why I was there like he just knew that I couldn't afford to be in the store. He told me that I needed to call them instead of seeing if they could even help me. I said let me call them as I was walking out he and the female that was working laughed as I was walking out of the store. I turned around because I Know that they said something about me because he hurried and walked away leaving her standing there by herself looking like a FOOL. IF YOU ALL DON'T WANT BLACK FOLKS PATRONIZING YOUR STORE PUT A SIGN OUT!

My glass lens broke when I dropped them. I needed an immediate replacement, even if they were single lens so I called all over DFW area for an optometrist to see today. Drove an hour from Dallas because I was told, when I called today, (Sunday) that I could get an eye exam and glasses today. Showed up and asked to see the Dr. No doctor on Sundays. I was asked to schedule an appointment and come back. I explained what I was told over the phone and asked why I was told I could get an exam if no Dr. was on duty Sundays. Their reaction and dealing could have been much better. I was told " Goodbye" I was lied to by a salesperson at this store. No, I did not set an appointment when I can see the one I have gone to for 7 years on Monday. My time there doesn't rate the single star but it is the only way for a chance to leave a comment.

The staff is very professional and attentive to your needs always answered any questions I have had about my glasses. They always go above and beyond if you have a problem that needs immediate attention !! Thank you Ray for always taking care of me and my family.

I have to give one star for rating. Otherwise they get none. Owner is an incredibly ignorant businessman who only cares for the people’s money and not the appreciation of people’s need for eye vision. I will report to BBB and revoke their license for retail. Jose one of the wannabe sales man decline to say hello and directed with no authority to my child of 7yo with a violent voice of why his new glasses didn’t work. They messed up the prescription on them and wanted us to make him forcefully wear them just to make the sale. I said no, my son is not wearing this defective glasses. That’s when Jose got up in front of my face ,and threaten that he would beat me up in front of my family. Out of nowhere the owner intervened, acting like he didn’t know what was going on standing next to us. At the end of it all he decided to do a refund to my insurance card but never accepted the fact that they messed up the order on the lenses neither apologized for his workers actions. I will post back on here to see what else comes out of this. Hopefully they don’t decide to go ahead and charge my card if the printed out a credit card return voucher. I advise not to go and do business here.

GREAT SERVICE!! Attentive, quality and quick service. Ray typically assist me with finding the right frames. I get my glasses here EVERY year!!

bad experience, they are not professionals, especially Gran Plaza.

On Sunday, April 26th, 2021, I visited the store located at 4200 South Freeway in Fort Worth, Tx 76115. I approached one of the sales associates and asked a question in regards to a specific brand/model of glasses that I was looking for. He did not know what I was referring to so I took out my phone and showed him a picture. The associate stated that he did not have that specific model in store but had others made by the same brand. I asked the associate if he could show me and he began going to the area where this brand was located and then stopped, turned around and asked me if I had a mask. I answered the associate and told him that I did not have a mask. The associate snapped his fingers and pointed towards the front doors of the store and told me to get out of the store. The associate told me that it was the law for me to wear a mask. I informed him that there is no such law that requires me to wear a mask. I immediately asked for a manager and he stated that he was the manager. Then, I asked for the number to the corporate office and the associate told me that was none of my business. I politely requested the number again and the associate stated that they are not a corporation and that they were family owned and told me to get out of the store again. I said okay. I completely left the store and was walking away when the associate came to a different side door of the store and stopped me while I was walking in the general area of the mall and said here is the owner right here if you have a problem as he approached me with another gentleman. I began to inform the so called owner of what was previously stated by the associate and he immediately cut me off, spreaded his arm out sideways and asked me if I was mad bro. I informed him that I was not mad but if they were going to enforce a mask policy then they should apply the same policies to every customer in the store. The so called owner just kept repeating are you mad bro with his arms out as if he wanted to fight me. I began to point out customers that were not wearing a mask in the store including the one that was checking out at the register and he told me that he didn’t know anything about them because he was too busy counting his money bro. At that point, I began walking away because it was very obvious that this location lacks professionalism & customer service skills. The way that I was treated by the owner & manager of this store location was absolutely shocking and very disappointing. The behavior displayed by the so called owner completely justifies why the so called manager felt that he could talk to me any kind of way. Also, I do not appreciate being addressed by “bro”. These employees need some serious training. Not to mention, this incident occurred after being in the store for at least 15 minutes of looking around trying to find the glasses I wanted to buy. If there was a problem with me not having a mask then it should have been addressed from the time I walked into the store and I would have respected the company’s policies. I’m not sure if the company even has such policies because the associate only referenced a so called law that required me to wear a mask but never mentioned anything about company policies.

Been using this company to get my glasses since 2012 I have no problems with the service wonderful service wonderful people wonderful managers and I owner they're all personable and very God-loving people

I got my eye exam, picked my frames and received my glasses all in one day at a great affordable price. The entire staff was very professional and quick. Thank you Eyecrafter team.