Eyeglass World
3785 N Oracle Rd,
Tucson, AZ

I’ve been here previously for other glasses but I went in Nov 1, 2023 to get an eye exam and had a bad time. I worked with Fernanda, I asked about some new frames and some sunglasses and she helped with all of the things. I ended up just wanting to get my current glasses re-lensed because vision and style is expensive. I was told at the beginning of the interaction that it would be $25 to use my own frames. Okay, that’s cool whatever. I left my glasses and went home. Upon looking at my receipt, it shows that there is a $0 charge for using your own frames and on top of that I was charged for a $25 warranty I didn’t ask for. I called the location to get clarification and Fernanda told me okay, we can remove that when you come in. Cool. When I went in to pick up my glasses I was assisted by the assistant general manager who said “Yeah she was actually doing you a favor cause it’s $25 to use your own frames but she subbed that for the warranty” okay so she did me a favor by lying or withholding info. If she would’ve been upfront or clear about how my receipt would look then I wouldn’t be upset. And now Assistant GM is telling me she was doing me a favor, sounds like sales misconduct to me and it sounds like they’re all doing it. By the looks of my receipt it shows that there is no fee to use my own frames that I purchased there previously and now I can’t get that fee reimbursed by my insurance because of the way they presented it on the receipt, it looks like I was frivolous and purchased warranty which I don’t get reimbursed for. Im actually very disappointed because I’ve recommended this place to friends and family before and I thought it was worth going back to. Go somewhere else if you can, transparency is an uncommon trait to find in a salesperson so when you find it stick with them! I’d rather someone sell me the value in their product rather than shoving it down my throat and call it a favor. Update: I emailed the team that said to reach out to them and they said they’d have someone reach out to me. It is now 11/14/23 and I have yet to hear from anyone.

I was in a bind because I forgot my contacts on vacation, and I've never had such wonderful service before. EVERYONE at this location was absolutely wonderful and kind, and went out of their way to save my vacation without asking anything in return. I can't thank them enough, and if a tenth of that attitude comes across normally, you're in fantastic hands.

My family and I have been going to Eyeglass World for many years. Cesar and his staff have always been helpful. I have never had a problem scheduling an appointment, insurance, or receiving my glasses or contacts when I'm supposed to. Cesar provides great customer service and expects his staff to do the same. When I need something and Cesar is not available I can always count on him to make sure Michael knows what's going on and Michael also takes care of their customers. I highly recommend Eyeglass World and highly recommend Dr. Fabricant.