Eyeglass World
7670 S Priest Dr,
Tempe, AZ

Exceptional service from Associate Kate! I broke my glasses and needed a same-day replacement. Kate's outstanding assistance and awesome customer service made the process seamless. Her dedication and expertise ensured I got my new glasses promptly. Highly recommend Kate and this Tempe location for exceptional service!

My experience began after being referred from their sister company American Best, at their outlet at 4625 E Ray Road, who had just given me a same day booking for an eye exam. I was handled very well and the staff there made the experience painless and fun. When it came to picking the glasses, I needed an urgent replacement for my broken glasses. That's when they referred me to the Eyeglass World at Tempe. I was first attended to by KRISTI, just a few minutes before they closed the store. I was not in a position to make payment at the time, but she setup everything in a way that come Monday, I would be able to just make payment and they would start working on my glasses. When I called back on Monday, Kristi was not in, but KATE who was present on Saturday picked up my case. I was having issues with my cards and Kate was very patient. Eventually she had to step out and my case was picked up by RICHARD, he was patient as well as I kept calling and the cards didn't seem to work. Finally sometime in the afternoon, we had a breakthrough, and the payment was successful. That's when L.T. James picked up my case, and immediately began working on my glasses. I got a call in the evening from Richard, saying that the glasses were ready. He had initially indicated that it might take a bit longer to have them, but thanks to James, they were ready and would be shipped the following day. The next day before noon I had my new glasses. This was just an amazing experience and I would highly recommend both Eyeglass World and their sister company American Best!

I needed a new pair of glasses super fast. Kate was FANTASTIC to work with. She helped me choose a frame that both worked with my complicated prescription, and looked good. She is very knowledgeable and gave me tips and advice while not trying to upsell me, in fact helped me find the best deal, getting a pair of sunglasses as well. Everyone was super nice and made an annoying errand, a pleasant time. I’ll be back for my back up pair.