Michael Parrott

Sent in my glasses on 12/28. After a month with zero communication, I called to check on the status. They messed up the lenses and had to remake them. Ok, fine. They said another 5-7 days. After another 2 weeks I call again. Stephanie then informed me they are refusing to make my lenses and are shipping my glasses back. They came today - without my original lenses or the case I shipped them in. So not only have they not made my new lenses, they have stolen the ones I originally had. Avoid this company at all costs.

Eddie Epstein

Purchased the Midtown Eyewear RANDALL Eyeglasses frame with CR39 lenses. Delivery time was reasonable, lens quality very good. Six months later a screw in the frame became loose and is pretty much impossible to get back in. Customer service is horrible. Live chat goes to send an email page; telephone service makes you wait for awhile then goes to leave a message. All take days to get a reply, which in my case was the equivalent of "too bad for you".

Giuseppe Mercadante

Returning customer here, 3 past orders. I ordered new lenses for my 8 year old and for months, MONTHS, they gave me the runaround. They provided fake UPS tracking numbers and when I told them I'd file a complain with the State Board they magically overnighted the lenses. The quality is mediocre and there were scratches, I emailed and called. 2 months later and still no reply. Remember I purchased their "warranty". Today I called and I was told that they won't allow me to place orders in the future, they don't want me as a client. It's May, I paid in January, 5 months later I'm still dealing with this issue. I gave them the benefit of the doubt and didn't want to leave a review, but I've had enough. To anyone that had a problem with them, PLEASE file a formal complain with the board in Connecticut. It's just horrible that they would do something like this to a child.