Kari Jaquith

I get home from work last Friday to find a bill of almost 800.00 in my mailbox. for one eye exam, follow up, and a late fee. for procedures that were done LAST YEAR. Eight months ago to be exact. And this is the first time I have received any sort of communication. When I booked my appt. I checked, double checked and triple checked that they took my insurance, when I went in I confirmed again with the front desk person and the assistant and the person who gave me the exam, all said yes. That was in Nov, 2022. I had to go back in for a follow up in Dec, 2022 and was told that my vision ins. probably would not cover this visit and they would submit to my medical (the doctor herself told me this), Now if my Insurance hadn't been accepted in Nov, why didn't they say something...like hey lady you owe us money. I called Eyehealth NW, and of course they are closed, nothing new there (the branch is closed for good). The answering machine says they are having issues working with my Ins. company. This is a very new recording, and the very first time I heard it. I called my Ins. company and double checked on line this/these bills were NEVER submitted to claims. This particular branch is the pits, I won't speak about the other locations but my suspicions are that they are all run poorly. Now Today I get to call and argue with them. I already sent the bill back to them with my Ins. info on it telling them to resubmit. We'll see how far that gets me. I do plan of filing a formal complaint with the BBB, and the Opthamolgy medical board

Melanie Steffenhagen

The staff and doctors are so kind and respectful of your time. I have been going there for years and have never been left waiting, or not been able to get an appointment time and date that I needed. The office is also very clean with a good selection of glasses.

Happy McMasters

They sold me a cheap pair of frames...Flexon...$35, everywhere else online...and charged me $350, on top of what my insurance paid. I know, I got the scratch protection and they were progressives, but when I said "hey, that's a lot of money in addition to my insurance coverage", the lady said "those are $1500 glasses!". I should have listened to my instincts, and just left. They don't give you the full prescription, either, just some of the numbers. For example, they don't include the PD when they give you the printout of your prescription. So, the glasses work, and everyone was friendly, but they absolutely will gouge your checkbook. I was so disappointed at the borderline criminal price-gouging that I cancelled my eye insurance, and vowed never, ever to use this place ever again. Buyor beware, you will be slaked over the coals at this place.