Eyemart Express
1800 McFarland Blvd E Suite 406,
Tuscaloosa, AL

Victoria is amazing our second visit was super because of her. I will be back the world needs more Victoria shes genuine,friendly, and kind. If she left this place we would follow here. I don't usually say this about anyone. She made my 11 yr old son say dad's she is nice. She won us over. Give the girl a big bonus and raise. You never Wana loose good people as such. Thank you for making us feel.special Pastor Huey Harris

First time going to the location in Tuscaloosa Alabama and it was HORRIBLE!!! I was there early like 10a.m and waited a hr to get glasses that the tech messed up.. I didn’t mind waiting, but i had no idea that i would get them and leave and have to go back in less than 5 mins because they were cut wrong and the lens fell right out! I took them back and was told it would be a hr to re do them , only for CHRIS to come back and say that it will b 6p.m before they’re ready. So now I’m really upset because my son game is at 5 and he can’t play because they messed them up! I told them my story and they still didn’t try to accommodate me and fix them the correct way so he could play in his game tonight. So don’t go to this place if you’re expecting same day service because it’s a huge possibility that it won’t happen and the staff definitely doesn’t care! Glad i checked them Before i made it home, which is a hour away! It’s 2:17 and i don’t have glasses that i need before 5 p.m. and they don’t care!

This was my first time at Eyemart and I was very happy with Jennifer Boyd’s customer service in Tuscaloosa, AL. She was friendly and efficient! I also was impressed with getting my glasses in the same day and having the option for a free pair. But I was NOT satisfied with having to wait almost half hour to pick up my glasses because all of the sells reps were busy. I asked if they had a receptionist and they said no, but have asked for one and several other customers have complained as well. The store needs a receptionist to answer the phones and help with other duties besides sales. This will hugely impact your customer service and allows for more sales. It’s great my glasses can be ready in 40 min, but if I have to wait another 40+ min to simply pick them up it most certainly negatively impacts the customer service experience!!