Emily Cesani

DO NOT BUY FROM THIS BUSINESS!!!! THEY ARE A SCAM!!! We bought Cartier glasses from them and they were defective. We were told they would have to order new frames from Europe and they would be in, in a week. WE WAITED 2 MONTHS!!!! They gave EXCUSE AFTER EXCUSE as to WHY it was taking MORE THAN A WEEK!!! They tell me the glasses are FINALLY in!!! I went in and they were NOT the same frames they were smaller and LESS OF A COST!!! They REFUSED TO GIVE A REFUND, they REFUSED to expedite the CORRECT FRAME from Europe. Instead they told me they would cut away at the original lenses to make it fit into the smaller LESS EXPENSIVE frame….and ultimately NO REFUND for a good that wasn’t fulfilled!!!! They are ripping people off! They are a scam!!! Ginger is inept and had NO SOLUTION and deflected THEIR FAILURE to provide a CORRECT and QUALITY product to a customer…instead BLAMED THE CUSTOMER!!! We will be reporting them DIRECTLY to Cartier and advise them to PULL EYES OF WELLINGTON ‘CON’ STORE off of their authorized sellers list. DO NOT BUT ANYTHING FROM THIS STORE!!!

David Pearlman

On October 21, 2022, I walked into Eyes of Wellington for the purpose of buying lenses for my Oakley sunglass frames, as well as clear lenses for my regular Oakley prescription frames. I also wanted to be fitted for contact lenses. As a first step, Dr. Eisenberg performed an eye exam. Afterwards, Sean, their employee, tested my pupil distance and the area of range for which to start the progressive portion or the readers. At the end of that visit, I paid $1,455.00 in full for lenses for my Oakley sunglass frames, regular Oakley prescription frames and for the eye exam. A couple of weeks later, the lenses came in. When I came into the store to try them on, I could immediately tell that they were not made properly. It was not my correct prescription. I could see decently in the distance but everything midrange (10-15 feet away) was totally blurry. I told Sean, who checked my measurements again, and he said they would get them right the next time. Unfortunately, when the corrected lenses arrived a couple weeks later, they were also not made properly. By this time, I became concerned that the prescription was incorrect, but Sean insisted that Dr. Eisenberg always made correct prescriptions. Nonetheless, I contacted the owner Ms. Ginger Popper. At first, it seemed like Ms. Popper was going to work with me to make this right. She told me that her employee Sean wasn’t a strong performer, and that he often became flustered when he felt pressured. I put no pressure on him at all. Instead, I just requested that my lenses be made correctly. Ms. Popper then asked Dr. Eisenberg to recheck my eyes, and he made a slight adjustment to my prescription as a result of the second eye exam. She requested that my lenses be remade (now for the third time) and she called me a couple weeks later when they came in. I went back to Eyes of Wellington and tried the glasses on. I was very disappointed that the lenses were still incorrect, as they did not have my correct prescription. At this point Ms. Popper told me that she believed that ultimately the lenses were not correct because, “They were made at Oakley – who, in her opinion, make really great sunglass lenses but didn’t do a great job with normal eyewear lenses – like her other labs.” I asked Ms. Popper why she didn’t ask her other lab to make my lenses. She responded, “You told Sean that the lenses absolutely MUST be made at Oakley.” Nothing could be further from the truth. I never even made mention of Oakley except to state that the sunglass and regular eyeglass frames were both Oakley frames. I would not presume to tell companies how to run their business. It quickly became clear to me at that point that she was attempting to establish a narrative to fit what she was about to tell me next – which was, “We can’t have any more lenses made for you unless you pay for it again.” I asked for a full refund instead, as I had not received either correct sunglass lenses or regular eyeglass lenses. She refused, even though clearly my prescription was wrong. I was flabbergasted. I left their store utterly disgusted. Why didn’t she offer to let another lab make the lenses, or at least offer me a full refund as her company had failed to deliver either set of lenses that I purchased? But she refused either option. You simply cannot do worse!

shyanne khan

I have never experienced anything but exceptional service. Everyone is always personable and accommodating with every need. I've recommended multiple people who have had the same experience.