Torukia 77

From the time I first walked through the door till the time I left … I felt like I had walked into a place filled with old friends. EVERYONE was absolutely wonderful. The eye doctor really helped me understand what my eyes are starting to do. He was very thorough and didn’t rush through the process. He really took his time. The woman that helped me pick out my glasses was just so friendly. Everyone was so friendly and it didn’t feel like that “fake” sort of robotic “friendliness” experienced at other doctors offices. I actually can’t wait to see them all again.

Darcy Block-Nelson

I saw Dr. Tufte years back - recently I've been having eye issues that I wanted answers for. I knew he knew my history. He and his staff were great! They were very thorough, explained everything with detail making sure I understood. They were not pushy and I walked out with explanation! I would have gave 5 stars, the wait was longer than expected. But the service was great!

Faith Shields- Dixon

WOW! AM I REALLY DISAPPOINTED IN THE CUSTOMER SERVICE & THE INTERACTION. First not having receiving a call for over 4 months to tell me my lenses where in but you can call me to reschedule a missed appointment. Second, when i came in, to get the almost 4 month lenses thst i paid for they take my glasses tell me it will be a couple if hours. 36 hours later i call just to be told go to EYEMART. If I wanted EYEMART glasses and service I would of spent my $$$ there! When I arrived no Welcome or Hello just talking about Me like I couldn't see her lips. After 12 years of my business spending over $700 a year on glasses today was the day that I was rudely disrespected. The customer service has tremendously decreased I can remember the days downtown on Broadway when the staff helped you, providing a welcoming atmosphere,and spoke to you with respect! Dr. Tufte and his wife Deb are amazing but the staff they have today working there is why I WILL NEVER RETURN! The front desk staff on today 7/13 is RUDE AND VERY DISREPECTFUL. Love the doctor and the owners but the STAFF BEWARE!!!!