Dr was real kool and delivered very a detailed examination with patience. Technician was very informative about the product. He also related a very courteous and patient attitude as well. I really appreciate the good service.

Starting off the bat, leaving a voicemail for someone to get back to you takes 2-3 days. Next they over promise and under deliver, missing their marks for estimations on deliveries by not just days but weeks. A 700$ pair of glasses I bought didn’t come with a case, claiming that it was the manufacturers “new policy”. So I was promised a case from them personally, but the day I pick it up they bait and switch me sales representatives and the new one says she can’t get me a case, for 700$ glasses mind you. On top of that, I had to call 10 times in one day to get someone on the phone to get a vague update on my glasses. Would not recommend this place, horrible customer service.

This has been my place for eye care for approximately 20 years. I first discovered them at the Cerritos Mall and followed them when they relocated down the street. So, I have TRUSTED this business for a long time. On Friday, 12.16.2022, I left a message requesting to schedule an appointment during their lunchtime. I didn't receive a callback so on Saturday, I went to their website and requested an appointment via this method. I still never received a callback. I have a 24 hour callback rule. If you don't return a customer's call within this time, it tells me you do not want their business. So on Sunday, I was at another mall to visit what I thought was an optometry office. More on that in a minute. I selected my annual new reading and sunglasses, spending over $1,600. When it came to my reading glasses, the optician asked me if I wanted the lens to be progressive. I said, "yes because my other reading glasses are." She asked to look at the reading glasses I was carrying and informed me that they were NOT progressive. This really surprised me because I recalled paying for my glasses to be progressive. Needless to say, I was disappointed. So, since I could only purchase my glasses here, they referred me to an optometrist close by. Not ideal, but I was open to change. So on Monday, I contacted the office, but had to leave a message. LITERALLY, WITHIN 2 MINUTES THEY RETURNED MY CALL AND SCHEDULED MY APPOINTMENT! This is how you do business. I am actually no longer mad with my previous eye care professionals, because if it were not for their poor customer service, I would NEVER have discovered my trust had been violated.