Excellent management, professional exams and customer service. If you want flimsy, cult-style, short-term frames, this isn't a place for you. If you want better frames and quality care and professional management/service, this is the best I have every had in Cleveland (having lived here over 20 yrs). Michelle, the manager, is well known for her expertise and that is why I and many people go back every year. I want the best in the business for my eyes!

Truthfully if I could give 0 stars I would. How is it that with insurance and my own personal frames my total was over $1,000? And when I received my glasses back they weren’t how I last had them. (They FALL off my face) I can fully understand add-on pricing due to the fact that I don’t use standard lenses, but I was simply trying to find a new place to visit since I moved to the area. I felt as if I were PREYED upon for the sake of sales, my phone calls were being IGNORED (I only got through to them when my mom had to conference call us and put herself on mute — they ignored my number constantly when I was asking for DOCUMENTATION because I WAS NOT PROVIDED ANY), and after saying I DO NOT WISH TO SCHEDULE ANOTHER APPOINTMENT I received a confirmation text saying I have a new appointment (on a date and time that don’t work for me but that’s besides the point — I never wanted to return.) Unless I can get $750-850 back I’d never recommend this practice to anyone. Scammers. Thank you for the additional therapy I needed to receive.

This eye boutique is very nice. The prices are in line with other eye glasses boutique. But what separates this store is their customer services. Glad I am able to come back to them for eyewear.