I would highly recommend this store. The customer service throughout the process was excellent! I was very anxious about having my eyes checked and had put off the appointment until absolutely necessary. They went above and beyond to make me feel comfortable. From the time I walked in, my expectations were exceeded! The staff had a warmth and kindness that made me feel immediately welcome. The doctor further made me feel comfortable as he explained in detail the exam process and my results. While I thought selecting my glasses would be a challenge, it was actually the easiest and best part. The lady who assisted me took her time and worked with me as I tried on several pair. I left satisfied and feeling like I had made a few new friends.

I have used Eyeworld Vision Center in Saraland for at least 7 years now. There staff is always professional, patient, and polite. Recently my 10 year old daughter got fitted for contacts for the first time. The eye doctor was so helpful and made the experience very pleasant. One of the staff members actually stayed a little after closing because it took her longer than her appointment time to master the technique of learning how to put her contacts in and take them out. Everyone was so sweet and taught her all the tips and tricks to getting her contacts in and out easy. They also have very affordable pricing for eye appointments, glasses, and contacts. We love Eyeworld in Saraland! :)

I love this specific location it's convenient and I have never had an issue with their customer service or professionalism while at the location in person and the doctor provides excellent patient care / services. But over the phone the young lady Jordan was very rude and rushing me off the phone and I can hear her slamming the phone down when I asked questions about my son's glasses and sounded annoyed and kept cutting me off saying call your insurance company about it. I asked for the initial to her last name because I definitely will follow up on my complaint and she blatantly said no and ended the call, which prompted me to go to Google .