I felt cared for and staff had a good pace regarding the flow of what needed to be done. Dr Swanson, as usual, made sure I was getting the best care possible. I live 28 miles away from her office but I can definitely trust my eye care to “Fagadau, Hawk and Swanson eye physicians and surgeons” professionals. Thank you!

The doctors and staff here are amazing. My mother and sister told me about Dr Swanson several years ago and I’ve been coming ever since. She takes care of my dry eyes. Today I saw Dr Fitzpatrick for contacts and he was very patient and made certain I got the right fit and prescription I needed.

I have been going to this practice for a few years now. Recently, and literally overnight, I woke up and could no longer read close up with my right eye. I had double vision and shadows around the letters. I had an appointment scheduled for three weeks later but thought it was a good idea I call the office to see if I could get an earlier appointment since I was worried something was happening to my eye. That phone call would be what ended my relationship with this practice. The "tech" was clearly not paying attention. I had to repeat myself several times and she was suggesting things that didn't make sense based on what I shared with her. There was ZERO sense of urgency, concern, or empathy for my situation. She just needed to get to her job and off of the phone. So, I immediately searched out another ophthalmologist who was able to see me the next day and whose service and quality of care for the patient was top-notch. I was in and out of there in one hour unlike my visits to this practice. When I called to cancel my upcoming appointment, the employee who took my call was very kind. She did not want to see me go and offered to let me speak to the Office Manager. I initially refused as I didn't want to tell the entire story again but then I said okay. After a brief hold, she came back to the line and said the Office Manager was not available but would call me back. Well...that never happened which really summarized the entire story for me...like they say..."it" starts at the top. If the OM is not even going to care, why would the staff? Unfortunately, most doctors don't know what is going on within their practice. They depend on others to run it and are oblivious to the lack of customer care or service. In all fairness to Dr. Swanson and Steve...they were both very kind and great at what they do but you have to get passed the others to see them and that's where the problem lies.