Family Vision Center of Tacoma: Dr. Nathan Gorham OD
2514 N Adams St,
Tacoma, WA

Dr. Nathan Gorham is an excellent doctor, however his staff is less than desirable. Receptionist is rude and aggressive, and billing is done incorrectly while she also charges various amounts not billed to insurance.

My experience with Dr. Gorham was excellent but the office staff was less than desirable. I was a patient who had two or three exams with this office and purchased contacts through their office. When my contacts arrived I did not receive a call that they had arrived and could be picked up. I picked up my contacts in mid May and cleared my balance with them at that time. Now mid September I get a bill with a letter attached to the bill which states that if I don’t call them immediately, my account would be charged an additional 5% and then turned over to collections. Problem is that I did not ever receive any previous bills to the September bill. I went into the office and and verified all my information was correct and then the front desk staff just started to make excuses and blaming me for not paying my balance. I attempted to speak with them in a civil manner but was just met with more blaming and excuses of “well that’s just the way we do things”. I DO NOT recommend this office simply because of the office staff! Dr. Gorham is great but because of the attitude of the office staff, they have lost a patient and customer.

Dr. Gorham is kind, patient and knowledgeable; I trust him completely. The office staff is always friendly and helpful.Highly recommend/1