Fiegl Wade OD
,
Fredericksburg, VA

My wife was seen by Dr. Fiegl. The front desk told her the amount... but assured her they would speak to the Doc. and he could assist with billing arrangements. It was a regular check up and an adjustment to her script was suggested. She was told nothing about her eye health.She had to ask the Doc. about everything.He only spoke when she asked questions. Had she known nothing about her previous history, we would know nothing other than the giant bill amount. As soon as the Doc. left, a tech came in and began rattling prices off to her about what was needed. She became overwhelmed and the tech understood and rediscussed the numbers and mentioned he would also look into a "payment readjustment". No, nothing was done to assist with the amount. $250.00 was paid and the only gain received was the knowledge of her new prescription strength. The only reason we are putting one star is because they were timely and the assistants were kind. Vision is a very important part of life... we understand there is a cost. But, there is no excuse for the lack of compassion. The term is healthCARE. If you are in the business, you should care much more for your patients.

Every time I have come here, the staff and doctor are so friendly and helpful and my visit goes smoothly. They have helped me decide what is best with my insurance and have always explained everything thoroughly, so I understand.