I had a complete eye exam April 2022 with Dr. Mixan. I took off a half day from my job, as I had to have my eye dilated for the exam and cannot see well enough afterwards to be able to work. Fast forward 6 months to today (10/2022) I called the office to have my Eye prescription emailed to may as I am going to purchase a new pair of glasses. I was told by Dr. Mixan's assistant, that they do not automatically do a new eye glass prescription with an annual eye exam. I'm shocked. (they offered to set another appointment for me to come in for a non-dilation exam for eye glasses) I have worn glasses since the Third grade. I have been a patient at this office for decades. This has never come up before. I have surveyed friends and family members, and they have never encountered this issue with their Eye Drs. Is it laziness? After over 30 years, I will definitely be finding a new Eye doctor/office. When I called the office all they could do was apologize and essentially blame me for not requesting the additional service. When I asked her why would I have come in if not to get a COMPLETE EYE Exam. Very disappointed in this service.

My toddler daughter was in extreme pain and this clinic fit us in at the last minute. The staff was amazing! Shevonda immediately took care of my insurance and I was called back within minutes. The assistant Monica was so good with daughter! The fruit snacks were a perfect touch. Dr Crossman had great patience and performed a thorough exam. This was my first experience with Methodist and I was truly impressed. I am incredibly grateful to the flexible staff at First Eye.

I was seen about a year ago and was diagnosed with migraine with aura. I came back this year because frequency and severity has really escalated. I called first to ask if I could either speak to a nurse or if the person I spoke with could assist me. I told them what was going on and that I'm looking for treatment options for this. I asked whether I should make an appointment or if I should see my PCP. They advised to make an appointment as my PCP would refer me. So I did. Got here, check in went smoothly, the initial talk with the nurse (who was awesome) went great, got my eyes dilated, and then was sent to the waiting area. I waited for about 30 minutes before I saw the doctor. No one poked out to let me know they were running behind or whatever the case may have been. Spent maybe 5 minutes with the doctor while she checked my eyes to tell me it looks fine and to call my doctor for treatment. Uhm.... excuse me? That's why I was there. I was told I could see this doctor for this. Clearly not.