Florida Eye Clinic
2460 State Rte 50,
Clermont, FL

The staff was professional and pleasant upon entering the office. Questions were answered. The Medical support staff always addressed me by name and acknowledged me, discussing my eye exam. Dr Shoss was thorough in laying out options, costs and how procedure occurs.

It was amazing experience! My first time there, I was referred by my medical plan Careplus as soon as I got in the front desk, staff told me to sign in as a patiently waited. They gave me an appointment, then the best thing of all I received a day before alerts on my phone so I don’t miss my appointments. They called me to remind. And that was awesome too. When I got that day to the appointment, I was able to fill up all the information they need it ahead of time and they did all the test that I needed to do. I don't understand why they made bad reviews of this clinic, because all their staff from the front desk to their nurses in the back, and the doctor were all amazing. They explain everything by detail and answer all my questions. In English and in Spanish. So Grateful! I was able to get my glasses now in two weeks. Thank you for the amazing staff and doctor. Yes, I'm able to see again! Thank you for all you do…!!!

Dr. Shoss is great but his support staff is terrible. They were supposed to call in a prescription on a Thursday but they didn’t. I called the office many times on Friday but they never answered the phone. I left several voice messages and emails but no one returned my call until Monday. As a result, I went FOUR days without treatment for a very painful eye disorder. And shockingly, one of the techs hung up on me when I voiced my frustration about the situation. She was rude and very unprofessional. I have left the practice because of this issue and found another ophthalmologist.