For Eyes
2 Wayside Rd Unit 2G,
Burlington, MA

Was able to schedule a last minute appointment for contacts. Dr. Kim is excellent, by far one of the most professional interactions I’ve had in visiting an optometrist in a long time. She handled the visit efficiently, with care and made it a breeze. This location is extremely lucky to have Dr. Kim on their team.

So I’ve been to this location 4 times and called them once. The first visit was to get my new prescription. The woman at the desk was on FaceTime with someone the whole time, talking away about nothing in particular. I felt like I was viewed as annoying for even being there, even though I had an appointment. The guy working on the floor was fine, albeit a bit irritated in general. At me? At the FaceTime lady? I am not sure. I didn’t feel welcome. The eye doctor herself was really fantastic though. I felt like she really did a great job narrowing down my prescription, making new suggestions for contacts when I voiced concerns about my previous brand. I did purchase glasses, which was a fine interaction, they weren’t particularly well priced but I didn’t want to go somewhere else at that time. I left feeling like the eye doctor saved my opinion of the business that day. The second time I came in it was just to get my new glasses, nothing unusual except a bit of chaos while looking through the glasses in the back. The third time I came in an hour or so after they opened. I needed to have my glasses adjusted bc they bent out of place slightly. I was told the front desk person was late and the person available to fix my glasses had to finish a phone call before helping me. He did help me, but was clearly flustered. The last time I went in was just for a contact fitting, which was again with the doctor and I left feeling good. The phone call to them was to ask about an estimate for ordering my contacts through them. I was told their system was down and they would have to call me back in an hour, and they took all of my info for insurance. The person on the phone was different than anyone else I have spoken to and seemed really harried. They never called me back. Idk. This place seems really poorly managed. The doctor is great but dealing with all of the issues is just kind of a turn off. You want to feel like you have a competent care team but instead you just have a handful of people who really don’t seem invested. I would bet the chaos comes from the top down, after reading other reviews.

The technician repaired both pairs of my wife’s glasses that had come loose. Great service no charge because we bought them at For Eyes. We highly recommend them.