For Eyes
700 E Higgins Rd,
Schaumburg, IL

If I could give this location lower than 1 star I would. I went in on Aug 3, 2023 to get an eye exam for my son (6) and I. Dr. Joanna is great and was excellent. I ordered a pair of glasses for myself and my son after finding out he needed glasses from Tony Puller. Both were ordered (I thought) that day. The following week I picked up my glasses and was told my son’s would be there soon. 2 weeks go by and I call and never get a phone call back. Finally, I went into the store on Aug 26 and met with Tony (after waiting almost an hour because he “ran to the bank” when I got there). He pulled my son’s glasses order out of the top drawer of his desk and said “Ma’am, I own this, I apologize, I didn’t order them.” These glasses frame’s color was not in the store and we were told they could order them no problem. So he ordered the frames while I was there and I was told they would be there soon. Keep in mind my son started school and needed these glasses for reading. On Sept 5, I called Tony and was told that they had the lenses and not the frames. What?! Obviously I am very upset and was told he would call me back (shocker he didn’t). I then called the next day (Sept. 6) and Tony had “run to the bank” again. When he finally called me back he was rude and didn’t own his part in this whole fiasco. It’s insane to me that ordering a pair of kids sunglasses from a GLASSES COMPANY was this difficult. I canceled my order and will never go back or recommend anyone use the For Eyes (Especially Higgins) location in the future. The worst customer service I have ever experienced in my life.

Very nice experience. Joobin the sales guy was excellent and helped me find the perfect pair of glasses. You can tell he knows what he is talking about he is like a glasses whisperer. Overall a very good experience.

I recently had an extremely disappointing encounter with this location, and I feel compelled to share my experience. I visited the office for what I anticipated would be a routine eye examination, but unfortunately, the receptionist's behavior left a lasting negative impression. I had three appointments, one for myself and one for each of my children. After the appointments, the receptionist notified us that our total would be over $100, which is unusual because we’ve been going there for 5 years and our insurance has always covered the entire balance. The receptionist told me that they’ve implemented a new service since the last time that I was in and my insurance does not cover it. Mind you, I did not ASK for this service. If it is included in the routine eye exam, that is fine but I told her that patients should be notified of that prior to receiving the service so that they may schedule at a time where they have an extra $100. I was met with a judgmental attitude when I mentioned that I couldn't afford an additional service that was not explicitly requested. The receptionist's tone and demeanor conveyed a lack of empathy and understanding, making me feel embarrassed for not having enough financial resources at that moment. At one point, she even accused me of stealing when I told her it was physically impossible for me to pay for this service as I don’t even HAVE that much money. I understand that upselling is a common practice in various industries, including healthcare, but the way in which this particular receptionist approached the situation was entirely unprofessional. Rather than respecting my decision and focusing on the reason for my visit, I was made to feel inadequate for not being able to afford an optional service. Customer service is a crucial aspect of any business, and unfortunately, the receptionist at For Eyes on Higgins failed to deliver on this front. The overall experience has left me with a negative perception of the practice, and I refuse to recommend it to others based on the treatment I received. I believe it is essential for businesses to prioritize customer satisfaction and ensure that their staff is trained to handle situations with tact and sensitivity. Regrettably, my encounter at For Eyes fell far short of these expectations.