For Your Eyes Only
5900 SOM Ctr Rd #19,
Willoughby, OH

I have come to FYEO for many years. Up until the last year or so I have been highly satisfied. Recently I have been extremely disappointed. Twice now when I have come to pick up my contact prescription there has been a major issue. Once, they ordered the wrong prescription and tried to play it off like it was my fault. The second time, today, they didn’t have my contacts in at all, even though I had gotten an email saying they were ready for pickup. I was told the email was automatic and not to be considered actually true. I was also told that I asked to have three prescriptions prepared and ordered in succession (I did not). I was told that they *might* have trials for me to use for 5 days while they order the correct prescription (which would take several weeks to ship), and they everything was a miscommunication. On top of that Dr. Jungles was not kind, caring and compassionate at my appointment the way I am used to with Dr. Scott. He cut me off regularly, struggled to listen when I repeatedly told him I am sensitive to different contact material and I’m now wondering if he was part of the confusion with the contact ordering (since I clearly never said I wanted three different prescriptions ordered with 3-month supplies each). I’m literally in the parking lot now collecting myself before going back in to try to advocate for myself to get my contact prescription. This has been awful.

I have gone here for over 10 years. Just had my yearly checkup. Dr. Scott and staff is thorough, helpful, accurate and friendly. The tests before the visit are quick and painless. And love how advanced in technology they are. Dr. Scott is patient and knowledgeable. Wants to know what my needs are for eye wear and care. And the staff to help with finding the right eyewear ( I prefer eye glasses) is amazing! John has helped me for years and truly trust his option and help! I have always been happy with his help and never feel pressured in picking out a pair. Loving my new glasses again! And they are fitted perfectly!

I needed a new eye exam and contact prescription after moving to the area from SC. They got me in quickly and I feel they did a great job - the technology used is newer than other places I've been which is good to see and I felt as though Dr. Kriessler was very thorough - always makes you nervous to hear your prescription changed but he demonstrated my old prescription to the new one and I feel confident it was the right decision. I haven't ordered the contacts yet as I wanted to wear them on my drive home and test them on my computer working all day, but still very happy with my experience.