Tony Family Fun

My review is not specifically for the Dr. but more with the office scheduling staff. I called to make an appointment for my wife and I and was told they only have availability two-three months out (for mid-October). I specifically asked them if they took my insurance and they said "yes." Great! So the day before our appointments, I get a call and they tell me that, no, they don't take my insurance and that we would have to pay for the exams and/or glasses/contacts with no insurance but they would extend a 20% discount. Well, the 20% discount still would have cost me 240 dollars for the exams, plus glasses, lenses, etc. Why would I do that if my insurance pays 100% of the cost of an exam? Needless to say, I was very peeved and cancelled the appointments at the last minute. I understand that mistakes are made and they were polite about it but to me, this is totally unacceptable. Be warned if making an eye exam appointment here. UPDATE: After posting this review, I was pleasantly surprised to receive a call directly from Dr. Boscia. He apologized for the mix-up and even extended a very generous offer to correct the situation. Even though this caused frustration for me and my wife (having to modify our work schedules), I understand that mistakes do happen and they will probably modify their internal process to make sure it doesn't happen again. For me, taking the time to actually call me and try to make the situation right says a lot about Dr. Boscia and his practice and I have updated my score. It's very obvious that he cares about his customers and it's rare to receive this kind of customer support, so I am very impressed. To be honest, I would love to make Dr. Boscia my primary optometrist but I only wish he accepted my insurance.

Krystle Holmes