Fox Valley Ophthalmology
750 Fletcher Dr # 106,
Elgin, IL

New patient called about 10am to speak to Melissa to set up my first appointment. Needed one same day and she advice they had an appointment available for today at 330. She asked me my personal information and phone number but seemed very distracted, the call was not even 5min when she said okay if I need anything else we will call you see you at 330pm. called after work to let them know I would be 5min late, to my surprise there was no appointment added. Lady who answered was very adamant about how there was not a possibility that I had talked to any of them (at Charles location) since they do not do same day appointments, she was not even remotely sorry about the misunderstanding but eager to get me off the phone. Called back to get a different appoint and right away I was greeted by another rep who was less friendly than the last one, and guess what she did find my information! So at someone point someone had taken my info just not set up my appointment , Still remained compliant and continue to set up an appointment for a later day, was put on hold so abruptly that I decided to disconnect the call. I think strike 3 is the limit. I hope they review their calls and coach all three representatives. Need better customer service. Patience is key ladies.

I went with my Wife for her appointment. However, my eyes were very irritated, red & sore. I asked if a Doctor could see me & they squeezed in with Dr. Heffelfinger. Thank you so much for making me feel better. This is the best eye clinic we've ever been to. Smart Doctors, courteous staff.

Will not be visiting again. Horrendous wait time + no professionalism. Been there multiple times within a span on a year. Always a wait time of 30-40mins past the scheduled time. The last time I was there, I waited 40 minutes only to be told that Dr did not feel comfortable treating me and wrote me a referral because it wasn't her specialty. I offered to pay my copay but was told don't bother -- only to start receiving monthly bills for unpaid bills. Tried contacting them, no response.