Fremont Optometric Group
39355 California St #103,
Fremont, CA

I went to this place to get information for my daughter and was turned away because supposedly they are short staffed. The older lady at the check out station was not friendly at all and definitely didn’t have a good first impression. I understand if you are short staffed but have a better delivery on new patients. We will not be referring anyone over to this optometry.

I had a very poor experience with one of their employees and sent an email about it via their website. I was told the emails go to the Office Manager, and I never got a reply or an acknowledgment. Here's the email . . . Dear Sir or Madam: Your receptionists and medical staff have always shown outstanding customer service, but I've never cared for your salespeople. I was at Fremont Optometric Group recently, and Emily was especially rude and disrespectful. When I met her, Emily didn't greet me or introduce herself or anything. Right off the bat, she started talking about my insurance to see what coverage I had. Emily kind of yelled at me for putting frames back on the rack and complained about cleaning them. She never politely asked me for anything or said "please" or "thank you." After she was done with me, she rudely told me, "Go take a seat." Emily needs to learn some manners and requires training in customer service. I don't want to interact with her ever again. If necessary, I can easily go somewhere else in the future for eye care services. --- It's been over a week, and I still haven't gotten any response from Fremont Optometric Group. I guess they're so arrogant they don't care about their repeat customers. I will take my business elsewhere in the future.

I've been coming here for years since I was in college and I most appreciate the friendly staff, the convenience of booking appointments and ordering my contacts online. The office is clean and professional looking. Even though I don't live in Fremont anymore, I still continue to book my annual exams with Fremont Optometric Group because of the pleasant experience. Most recently, I've been seeing Dr. Sin and highly recommend her.