Froedtert Eye Institute
925 N 87th St,
Milwaukee, WI

Scheduling is a disaster here. Not complaining about medical care, but scheduling and front office communication. They don't know what they are doing. First, scheduled me for a day the doctor wasn't in. Second, arrived after my rescheduled appt. nearly 2 months after their first debacle and was told no one was scheduled to see me. I should have been called. All the time, travel and expense this caused me is unfathomable.

Doctor Anthony Jones is a Fellow and preformed a laser procedure on me back in March to help fix my retinas. After the visit, I was met with a world of new problems as well as pain for WEEKS upon healing. The procedure normally is not a big deal and is fine by the next day or so. Calling into the office, he and all of the nurses kept dismissing my pain and problems and pushed me to other departments for help. Just had my 3 month checkup and something is messed up. Beware.

They are definitely knowledgeable and have staff that can treat unique eye conditions. Unfortunately they seem to treat clients like they are not actually clients. The “experience” of being a client with them, scheduling, ordering anything is poor. Even when I shared feedback the experience is bad, the clinic made me feel like having traditional clients like expectations was wrong on my part.

They should at least let the patients know when the doctor's are coming to see them!!!

No parking spots available, on top of it I had a 2pm appt. Was told 2-3 hours tops. Didn't get out until 6.45pm. what a joke.

Their people are very courteous, understanding and show care for you as an individual. The explanations before and after my procedure provided information that was very useful.

I was referred twice for specialized care and was informed that the Neuro-Ophthalmology team was prepared to schedule my appointment pending receipt of final documentation. After I obtained and submitted the required paperwork, I was unexpectedly told that the clinic would no longer see me for this issue. I was then directed back to Neurology, despite the fact that Neurology had already determined that my condition required evaluation by Neuro-Ophthalmology and issued a direct referral. This reversal was both confusing and concerning, particularly given the seriousness of my symptoms. Even if the ultimate determination had been that the issue was not related to the optic nerve, I would have preferred a formal evaluation and clear medical conclusion rather than being declined after being led to believe care would be provided. Receiving that initial reassurance, only to have it withdrawn, was deeply discouraging. Situations like this underscore how important it is for patients to advocate for their own care. In my case, prior symptoms that were initially overlooked ultimately contributed to a significant diagnosis requiring urgent medical treatment. Continuity and clarity in specialty referrals are critical, especially when neurological and vision-related concerns are involved. It is disappointing that I was unable to receive care through my preferred Froedtert providers. I hope the referral and scheduling processes can be reviewed to prevent similar experiences for other patients seeking specialized evaluation.

Today I brought my daughter into her 9:30 am appointment. I was told it wasn’t until 12:30 so I provided proof that I had of the confirmed appointment. After waiting a hour we were seen. I had the worst experience where I cried in the car. I was talked to so rudely for no reason. Throughout the appointment I remained respectful. I looked at my daughter and I can see it bothered her . It felt so racist and unwanted I regret bringing my daughter to this environment. If this is not a field you are happy in find something that suites you! I will never under any circumstances come back here or refer anyone to this place. If you are black I would reconsider coming here.

Doctors are very nice. Building outside is disappointing as rest of area is developed. Get inside building, even worse. Eye Institute and the waiting room tvs...yes all of them are unacceptable! It's like watching a show thru a snow storm! Are you trying to get more customers or make the ones you got worse? These clients deserve a giant sized tv with great reception for the amount of money located in the building. Time to do better!!

The first person I saw today was Linda the receptionist. She was so pleasant and thoughtful. She really helped me a lot today. I saw Dr. Jeffrey Wilkes. He is a wonderful human being and doctor. He was very kind and caring, And really wanted me to leave there feeling comfortable and not scared. I really thank Jesus today for letting me be able to be a patient of Dr. Wilkes. He’s the best!

Excellent doctors and staff. Friendly yet efficient. Have a lot of confidence working with them.

They may have good doctors but their time management is terrible. Been here for two hours after scheduled time and still haven’t seen the doctor. Receptionist are as slow as molasses in January.

I come here for a loved one. The dr is wonderful. The wait time is horrible. Our appointment was at 3:45pm , it's almost 7pm and the dr still hasn't made it into the room. The nurse says your next. We'll, I'm assuming so, everyone after us, already left.

I had an excellent experience at the eye institute with friendly techs and staff as well as my doctor. I appreciated the time and care provided over the last couple of years. I feel thankful I was able to receive non judgmental treatment because I knew other people with my condition who have not been as lucky in other facilities.

They get one star because the doctors I have seen are typically good and know what they are talking about. However, I have never gone to an appointment and seen the doctor less than an hour after my actual appointment time. If my appointment is 3:30, I know I will not be seen until 4:30 at the earliest! I don’t know if they overbook, or if the staff is incompetent, or if they are just understaffed but it is ridiculous. As I’m writing this review, I have been here for 2.5 hours and still not seen my ophthalmologist.

Unethical practices!!! Be sure to say that you want NO student or resident participation in your care! This is the only way to protect yourself. I was told prior to surgery there was a resident anesthesiologist. An anesthesiologist said they would be there supervising the whole time. I said fine. I signed the consent form. I woke up during surgery to my Dr operating on my right eye and a resident operating on my left eye. I asked what was going on, who they were, said it was not ok, stop! My Dr told me to stop talking or I would mess up my eyes. He then continued letting the resident operate on me while he was operating. He can’t supervise what they are doing if he himself is operating. I confronted him after and he told me his students education was very important to him - I said then he shouldn’t take patients because letting the student continue after I said no was clearly unethical. I contacted the Eye Institute’s patient services and they did a review and sent me a letter saying I signed the consent. So basically if you are verbally told about one resident and you sign thinking you are consenting to that one resident, you are actually giving them a blanket consent to sneak in anyone they want because the written agreement is technically worded that way. The only way to cover yourself is to agree to NONE. State it loud and to everyone!!! Cross it out on everything! You have the right to say you don’t want student/resident participation!!! Otherwise you run the risk of waking up to a nightmare. I wish I could say the resident did a good job on my eye but they botched it. I had to have a foreign body removed, had to have eye lashes removed because they started growing into my eyelid. I have problems blinking, the list goes on. And you guessed it, they won’t do anything about it other than collect my bill. I am sure they are collecting tuition from the student that used me as their guinea pig too! Do not let them use you to train their students in this deplorable and unethical manor!!! You should 1000% have the right to decide who is cutting on you!

Having had a Macular Hole surgery that left me without vision in my left eye years ago, I was worried that the stage four macular hole in my right eye would leave me with no vision. But Dr. KIM was amazing!!! I can see with my right eye due to her skill and the excellent care I received from everyone who works with her. Thank you.

Great place for any type of eye condition. Very professional Doctors that talk in a friendly manner answering all questions in a way I understand . I highly recommend their services to everyone.

Wish I had read the reviews before coming here. Worst experience in a medical office we have ever had. There is zero parking, the office was so full there was no seating in the waiting area, we have been in this room for over an hour and no one has said anything. Our first visit it was disgustingly dirty…make sure you charge me for a hospital charge though? Are you kidding me?!? We have received multiple bills for things that were never explained. It’s like cattle. Move us all through, and charge top dollar. Do every scan but don’t explain why, or what they are even for. I am so saddened that this is our healthcare now.

Very knowledgeable staff. Courteous and efficient. Answered all my questions.

My mom fell and injured her eye 4 days ago. We were referred here by CSM Ozaukee. I still haven't received a call from them, after placing 3 calls myself. Luckily mom is in no pain, but has a shattered eye socket and is probably going …

I have been a patient at the Eye Institute for many years. I have had 3 surgeries (for retina detachments and repair), as well as routine on-going care. I have found all of the doctors, nurses, and support staff to be exemplary in their …

I should've written this 3 months ago, but it was a great experience. Had the styes removed from eyes in an excellent way. But the lady working at the pharmacy was very reluctant to hand me over the prescription drugs after the surgery simply for not bringing any IDs. My name has already been registered within the system, so that shouldn't have been a prerequisite.

I recommend you go somewhere else, I waited 3 hours for appointments, paid over $1000.00 to get nothing done. I was told I had 3 things going on with my eyes, which I knew, that's why I went to them and was given no solution. It's 4 months later and a billing nightmare. They sent a bill, I paid it. Then they sent another bill 2 weeks later, saying it was a facility charge. I talked to the billing department and they said if I paid this amount, I would be paid in full. They returned my check. The next month another bill comes, twice as much as the last bill. Talk to the billing (dept). again, they didn't get enough money from the insurance company so they were billing me. Paid that and now I got a notice that if I don't pay within 10 days, it goes to collection. Mind you, I have called the billing dept. 3 times and sent what they have said, asked for an itemized bill, never got one. Called again to complain, was put on hold for 15 min. told a manager would call me right back... that was 3 hours ago.

Only a few days ago I was diagnosed with retinal detachment. The Eye Institute was able to work me into their schedule and perform the surgery on Monday. I was amazed at the level of professional courtesy and competence. Thank you to everyone with whom I interacted!

Horrible. Me and my fiancé got off the elevator on the second floor and none of the three receptionist said anything to us. When we finally got checked in we waited for over 45 minutes and never got called back. We couldn’t wait because we …

Best doctors in the Midwest. Top of the line technology and medicine you can imagine. People get referred here from all over the wisconsin and neighboring states. Everyone is currently using masks, as it’s hospital protocol. Staff clean …

After a 1:30 pm apt 6:15 pm came upon us so me sitting in a waiting room with hundreds of others for hrs I was told at 5:30 to go into a room I sat there till 6:15 till I had to leave to pick up my child I came to the front desk no one was there except security........ I then got a bill still blind from an accident and they now sent me to collections for a room visit and a separate doctor visit. Lol

My husband is a patient at the Eye Institute with Dr. Warren. We were there yesterday and I cannot say enough good things about them. Everyone is so friendly and caring there from the moment you walk in the door. Would recommend them to anyone. Thank you Eye Institute!

Have been a satisfied patient for 17 years. I have a complex situation with glaucoma. I have seen Dr Heuer and Dr Barnett as well as a few of the other doctors at the Eye Institute since 2002. They have done wonders to control my eyesight …

First I was charged a co-pay of $40, though there is no co-pay for annual eye exam on insurance. Second, during exam, the Dr. pulled 7 eye lashes. Cost was an additional $924. …

Got LASIK there! And it worked great! Doctors are VERY good.. we did a lot of research before going and found they have some of the best eye docs in the world. Extended family had their fair share of COMPLEX eye problems and this place fixed them all right up. You can trust your eyes to them!