Tonee Pleasant

The women who sit at the front desk have the worst customer service skills. (Especially the one wearing the winged eyeliner) For one, I am a patient at this office and the energy they give off is HORRIBLE!! However, the women who helped fix my frame and pick out my frame are friendly, wonderful and have great customer service skills. Today, my husband picks up my contacts for me and he walks in the door and tells me I don’t know who those ladies are who sit at the front desk but they have the worst customer service skills. Now what I find funny is I never informed him about my experiences at Gemini. I don’t know maybe they’re just unfriendly to the people of color. Regardless, I have decided I will never get services there again and to add Dr. Egbert doesn’t give the best energy either. You would think if you spend that much time in front of someone’s face you have more to say then “can you see that?” Horrible energy! The first time I visited this location it was over 15 years ago and don’t recall any issues. So, I decided to get my eyes examined there because it’s really close to my neighborhood. Now I have had an eye exam there a contact exam there received glasses and picked up my contacts. These women are horrible. I will not be back. I’ve experienced this enough.

Autumn

Came in to browse frames at 12:30 on Saturday. Upon finding a pair we liked we asked for approximate cost to go ahead and purchase. The technician was really rude and led the conversation with “just so you know we close in ten minutes”. No problem, we will take our business elsewhere!

James Gullett

I always get prompt service and my Optometrist is thorough and accurate with my eye tests and prescription. The support personal are very polite and helpful with completion and ordering new frames and lenses.