Adrienne La Rosa

I rarely write negative reviews, but in this instance, I feel so ignored as a potential patient of Dr. Wilkes, that I felt I had to provide this information to the public. This is how little the doctor and his staff concern themselves with the welfare of their patients. I had made an appointment two weeks ago, was told that an appointment 14 days out was the best they had. I was miserable and needed some help and I asked that I be put on a wait list in case they had a cancellation, which they never did. I also asked that because I was going to the doctor for a specific problem, excessive tearing and dry eyes, that I not be given eye drops. I had no one to drive me. I was told by the person making my appointment that they did have a machine the process of which allowed the same information to the doctor and he could decide if he needed to do that. My regular Optometrist has this machine and he has never put drops in my eyes. For these two weeks, I have suffered with this seriously miserable problem This morning, two days before my appointment, I received a phone call from the office saying that Dr. Wilkes would not see me if I refused the eye drops. Two days before the appointment. If this was their rule, why was I not told this when I made the appointment, and what happened to the machine they claimed to have? Did they make other arrangements for me to use the machine they said they had? No. Did they make an appointment for me with the optometrist that they have which specializes in dry eyes and would not require the eye drops? No. I was told that the dry eye optometrist required a referral. No one seemed to think that a patient who had waited and had been suffering needed any consideration whatsoever. My feeling is that once a doctor has become too enamored with his own ability that his potential patient and their suffering is of no concern to him, then maybe he needs to not be able to inflict further suffering on patients and look into a different career.

John-Julian Swanson

Even at my first visit to Dr.Wilkes, it was apparent that he had studied my case before I arrived, that he understood the complications of my case, and that he was prepared to suggest a solution. He was careful and sensitive, took me very seriously, and offered a possible solution to my problems. I shall happily be his patient should I need an ophthalmologist in the future.