I am only adding 3 stars for the Doctor. But aside from that their new male receptionist is very rude. When calling for an appointment, you can hear the annoyance in his voice. He is not accommodating or understanding to situations when needing to reschedule. It has happened on several occasions, you can tell his demeanor changes when it comes to certain patients in office. I worked in Healthcare for 10 plus years for a private office setting and FQHC with over 40 locations and have been in the front end and that is not the way to treat patients or really people. Customer Service Training is needed.

I am annoyed by the situation I had to go through on the day of my appointment, the receptionist was very rude to me (patient) asking me to leave my two minors outside without any supervision because they were not allowed inside with me, which it bothered me so I left the place. When they make the reminder call they should let the patient know that they can’t take other people to accompany them so that way we avoid this situation, I know that it’s not just getting worse like with other patients and they should take that into account.

Professional and helpful staff. The doctor has taken great care of me and my husband for several years. He has always been kind and explained my condition and treatment.