Melissa DeLorme

My mother, deceased, saw Dr. Grady for years. My son and I brought my mother to see Dr. Grady up until the time of her death and my son has seen Dr. Grady for his eye care, we have always respected and felt good about seeing him for eye care. This past year, your office set my son up for a future annual appt. against his verbally expressed wishes, ( he knows that his work schedule is not predictable and makes all his appts. near time of service), your office placed the appt. on his sign out paperwork which contained information about that day's appt, his payment for the day, and additionally a future appt date a year away, which he had already asked not be done. He failed to see that you had scheduled it anyway as he saw all the other information on the paperwork. I believe this is a slick way to make sure you get your business and receive payment one way or another since you then dog the client for payment for a missed appt and through demand letters and financial intimidation. Are your physicians all happy with this treatment of long time customers? I am looking at Carolina Eyecare Physicians' page of providers, we will not be seeing any of you, and there are several members of our family in Mt Pleasant. I am sorry these changes in your treatment of your clients has brought about an end to a long-term relationship.