Grayslake Eyecare
661 N Lake St,
Grayslake, IL

Every staff member I've interacted with is incredibly friendly, professional, and welcoming. The office is clean and conveniently located. Great place all around!

I have been a patient for quite some time at Grayslake Eyecare, and the doctors have always been so kind, thorough, and helpful. I had my annual exam scheduled, but unfortunately, my husband arrived 10 min late home from work before my appointment, and I needed someone to watch our 2 year old. I called and informed them I would be 5-10 min late as a courtesy. The gentleman on the phone said that’s fine, but any later than 10 min, I’d have to reschedule. I left right away, and was due to arrive only 5 minutes late. When I was halfway there, I received a call from them and they said that I had to reschedule unless I could arrive in 2 minutes. I assured them that I would arrive only 5 minutes late. When I walked in, there was nothing they could do for me except schedule me at another location in a month. They said they would send me contacts to my house to hold me over, but I received no documentation or a delivery estimate. I understand being late can cause issues, but I never thought 5 minutes would be an issue. My concerns were ignored and brushed off, and I didn’t feel like my business was valued after so many years of never being late for an appointment. Just be wary that you are not a minute late!

The associate who helped me was very nice and patient and helped me find a great pair of glasses.