Greider Eye Associates
2067 W Vista Way #120,
Vista, CA

Went to this office on October 31, 2023. I was told I would get a call when my trial contacts are in. Over two weeks later with no call. I called them and was told that someone would call me that day. No empathy, no care, no accountability, and no call back It is now November 30th. Still no call. This office lacks customer service. Update. Had to call this office again because NO ONE has followed up. The people who answer the phones and talk to patients need major customer service training. There is no care, empathy, accountability, or concern for the shortcomings happening at this office. As a patient, it is VERY DISAPPOINTING to be treated like this. Every interaction with them has been HORRIBLE. I called again and was uncaringly informed that my contacts weren't in, no care that its been over a month, concern or reference for when they will arrive. When I asked why this was taking so long and what could be done because it has been over a month, robin said "what's your phone number, a manager can call you." ZERO CUSTOMER SERVICE, ZERO ACCOUNTABILITY, NOTHING BUT PROBLEMS AT THIS OFFICE.

I'm 71 years old and this is the first time I have felt the need to complain. Worst medical experience ever. Called me half an hour before i was to leave for appt to reschedule 2 hrs later. When I got there later people were complaining about waiting over 3 hours. Quickest eye exam I have ever had. I am not happy with my glasses and have spent $$ buying multiple pairs. Should have waited because I am going elsewhere for a second opinion. Staff was nice and personable. They also got my bifocals wrong.

Amazing experience with Dr. Greider. He recommended the right replacement lenses for my cataracts and the process was smooth, easy, and fast! Dr. Greider has a calm demeanor and guides you through the process using the latest technology and procedures. I researched many doctors before deciding and it was the best decision I have ever made. NO pain or discomfort and I now have perfect vision on both eyes with crystal clear vision! Life changing to say the least!