Hang A. Tran, OD
6626 FM 1960,
Humble, TX

Dr was great, service was polite. However, they need to review their policy about cancelations. Missed a booked app once, didn't call. Completely understand that I didn't attempt to come in. Day had bad weather, and they even called to see if I still planned to come in. Then, come to find out that they scheduled me on a day that i wasn't even supposed to be allowed in due to "their policy about insurance". However, I canceled a 2nd app and realized I wouldn't make it in time due to an actual scheduling conflict. They stated that due to a second no show even though I called, I would no longer be able to schedule an app and have to walk in like an animal off of the street. Terrible policy.

Nice office.