Harvard Square Eye Care
15 Belmont St,
Cambridge, MA

The staff were courteous when I was purchasing, however, not when I came back time and again with broken frames. However, I bought four pairs of the same frames made by the company that all broke in the same way from the hinges over about 2-3 years. I spoke with the store manager and staff about being very unhappy about this. They repaired pair number 3 free of charge, yet all the other frames and repairs I paid for out-of-pocket. Pair number 4 has also just broken. I am very unhappy with disregard of my complaint, the fact that these frames are still being sold. At one time the store manager was not courteous. I expect a full refund of all the frames, which amounts to at least/approximately $800. I was also told that use was not gentle which is not true and not based on evidence at all. I also expect a full refund of my time and effort in going back this many times for repairs and continual new frames. Full acknowledgement of the disregard of my continual complaints about this particular line of frames needs to be made. Only quality frames and lenses need to be sold to the customer. I am a local resident and professional, thus I need my glasses to see all reading/writing etc as many others. Thank you. In general: terrible service, disregard of the customer and business only approach in charging as much as possible, without regard to quality. This business needs to Be stayed away from! They also did not respond to my email at all!

I visited Harvard Square Eye care for a long overdue eye exam. From my initial call to book the appointment, to online check-in, to the exam itself, everyone and everything was handled with a friendly professionalism that many businesses couldn't touch. The optometrist I saw took the time to explain all the procedures and the results in a clear and relevant manner. I'd highly recommend Harvard Square Eye Care to anyone concerned with maintaining good eye health. Bravo to the entire team at Harvard Square Eye Care for making patients their number one priority.

Staff was super rude and lazy. I came in and stood at the counter for five minutes before anyone spoke to me. Once someone spoke to me, they asked me to take a seat. I waited for 10 more minutes while the employees talked to each other and socialized. Then one employee asked me if I was a returning customer, and I said no. They said ok give me one second. 2 min pass. Another employee asked me if I was a returning customer and I said no. 3 min pass and the first employee asks me again if I am a returning customer. I said no for the third time! At that point I just left. They wasted twenty minutes of my time for no reason. There were probably 2 customers and 7 employees, and no one had the time to talk to me. Really frustrating!