Honey

I’m going to file a report with the BBB on this office. I’ve been going here for years and for the first time I’ve had the most egregious experience. I kept receiving an $80 invoice which I knew was in error because I’ve always paid my bill at the office on the same day of my appointment. Long story short I dropped off 2 or 3 pairs of glasses for repair and was told I would receive a call when they were ready. No calls, no letters, no emails, NOTHING. So I called to schedule my annual appointment and one of the ladies in the front said, “Yeah we had your glasses ready in April but you didn’t come so we donated them”. Ludicrous to think this office would waste my hard earned money and never reach out. I’ve updated my contact information NUMEROUS times and all the staff members could say was, “we tried calling”. But they had no issues sending 30 invoices to me by mail but couldn’t mail a letter stating my glasses were ready for pickup. Yeah I need my money back, please and thanks.

JazzMing

the eye doctor doesn’t care about patient concerns. The front staff has no patience, rude, never greets, and often makes you feel being a African American is a problem. In the year of 2023 it’s sad. The office is small and claustrophobic. I don’t believe in writing negative reviews but if you want good quality service think again. They also make up rules and don’t have a policy update handbook or visible to ensure new rules. I hope this helps saves someone from my personal experience.

Rebecca Brim (Becky)

I have been waiting over a month no call or anything. Happy to take your money buy not to answer your questions. Asked if they could mail them to me she said yes them another person who worked said they don't do that. What good is the front desk I guess if you know the owner nothing else matter. Probably won't see my classes till next year. Will never return to this place and you wonder why mom and pop places go out of business lack of respect and favoritism I'm sure....