The Optician was very Professional and such. But in the end l relieved the wrong frame color of the sunglasses l was expecting to get. And being VA they only allow ya to recieve one pair, so no way to get color l wanted. But than @ my age, l guess l shouldn't be so fashion oriented. haha

Neglected to tell me that my insurance didn’t cover them until I got to the appointment that I took work off for. And then the year before the optometrist mislabeled my contact boxes, which caused my vision to not be fully corrected. I went back to them to see what’s going on for them to tell me they made an error. I understand making a Mistake but they then contacted me a few months later threatening to send me to collections because I didn’t pay that visits bill that they said they’d cover. I got into an argument with them even after informing them about the issue and resolution for 2 weeks until they finally called to to verify that was the case but only to tell me the bill is dropped, but never got an apology. They have good optometrists but logistically this place is a nightmare to deal with. Even if my insurance covered them or I felt like self paying I would never be returning and encourage you to look elsewhere to take care of your eyes needs.

It was a good experience at first. The initial exam appointment went well. But when calling back with an inquiry about my glasses I ordered no one answered the phone or if someone did answer they would disconnect the call. I continued to leave multiple messages throughout the 3 weeks. I still have not heard from anyone about my glasses. I have also gone in and no one will tell me anything either. I’m just confused does customer service go out the window once they have your money.