Henry Ford OptimEyes - Grosse Pointe Woods
19683 Mack Ave,
Grosse Pointe Woods, MI

The staff at this Henry Ford OptimEyes location is top notch! I have received consistently gracious and helpful service each time I have visited. On my most recent visit, the technician informed me that my frames (temples) were actually the wrong size, which has resulted in multiple visits for frame adjustments. This is a true professional assessment. I bought larger frames, which now fit me perfectly. A huge thanks for this insight. It has made all the difference.

Christine thr patient advocate was amazing. She helped and was so patient with my husband and myself and walked us through the process.She was so sweet and attentive. I'm definitely coming back. Also all the entire staff was nice and made us feel welcome. It can be hard to navigate getting your 1st pair of glasses but Christine and the staff made it easy and efficient.This will definitely be my home to get glasses from.

From the front door on, this staff takes care of you. A clean, bright showroom with frames in all price ranges awaits you. The reception desk is usually buzzing, but they always make sure to greet you and say they’ll be right with you IF they’re with someone else. They’re fast and efficient, though, so you never stand around for long. After check in, the nurse and doctor are friendly, knowledgeable, and most importantly: attentive to what you say and the implications on your eye health. Dr. Hume has facilitated impactful changes to my life by identifying issues before I recognize a problem and has helped me be more comfortable in my life and work. As an artist working with extremely small pieces, it’s made all the difference to me. I should also mention that the members of staff who work with you to choose your glasses and lenses are also friendly and they know their stuff. This branch o Optimize is easily my favorite crew of professionals I have to deal with. I can’t recommend them highly enough.

I have always had the BEST experience at the Grosse Pointe Park location. The manager and optician are both kind and patient. You will always leave with a smile on your face. I will always come here as the customer service is 10/10 stars not just 5/5.

This was my 1st time at the Grosse Pointe location on Mack... Love their selection of designer frames!!! Christine (Chris) is super sweet and very helpful when it comes to choosing the right frames! My glasses came in very timely, ahead of schedule too!

I have been to this eye doctor twice and both times I left very upset. The first time I went to OptimEyes was about 13 years ago. I had to get my eyes dilated and the nurse that put the eye drops in my eyes was very rude. I have had a lot of problems with my eyes so they are very sensitive. This nurse man-handled me. She grabbed my face and pried my eyes open with no warning or anything. I was 5 years old. This traumatized me. After that I told my mom I was never going back. Well 13 years later, I had to go back. We figured since it had been so many years since we had been there, that it wouldn't be bad. Well it was even worse than before. It took about 20 minutes just to take the pictures of my eyes. I sat there will a bright light in my eyes and a nurse holding my eye open. After that, when it was time to see the doctor, he also man-handled my eyes. After having no time for my eyes to recover from the pictures, he shined another light in them. He pried my eyes open and kept. touching them. He never asked or told me what he was going to do. I don't like when people are near my eyes, but I knew for the eye doctor someone would have to touch them, but this doctor didn't even give me a warning. He just tilted my chair back and started to poke and pry my eyes. But thats not the only problem. This doctor was just straight up rude. I have a lot of health problems. We got the pictures so my neurologist could see if i had fluid behind my eyes. But the eye doctor was saying very rude things to me. Asking me if I knew "the difference between a migraine and headache". After speaking to him the nurses even apologized for his childish and rude behavior. I will never go to this place again. It is very close to my house, but I would rather drive an hour away to a different eye doctor then go there again.