Henry Ford OptimEyes - Royal Oak
110 E 2nd St,
Royal Oak, MI

I was welcomed as soon as I walked in the door. I appreciated the time spent to help me pick the right frames for my new glasses. When I returned to pick them up I was helped right away and she even helped fix the screw on my old glasses. Very friendly staff and the doctor was great during my exam and helping me find contacts that work with the changes in sight I’ve had in my forties. Wonderful experience overall.

Jim is amazing!!! He supported me throughout the entire process while trying on different frames. I never felt like I was inconveniencing him when I said "maybe I'll try just one more"... he was just as excited to see me try the next pair on as I was. Absolutely what I needed. Shopping for glasses should be fun and exciting and this is exactly how I felt working with Jim.

We must be glutton for punishment, I swear, and this time I’m really swearing! This is our third attempt at showing OptimEyes the love, and it’s becoming increasingly clear that we’re going to have to cut our losses. First there was the time in 2017 at the Southfield facility when we ordered a new prescription for an older frame and the glasses were returned to us looking like they’d been through a lawn mower—with no explanation! The temples were chewed up to the point they couldn’t be fixed. But we loved the employees, and they arranged for a new frame at their cost so we forgave and forged ahead. Then along came the new Royal Oak facility. We were in awe of the new building, not to mention the location was just down the street from our home. Turns out we liked the group of people working there even more than the Southfield branch. Everyone was great. Sadly, the greatness ended there. Our experience was nowhere near great. We went in to get our daily prescription and computer prescriptions updated. After three eye exams for me, they refunded our money for my computer glasses as the lab just couldn’t get the Rx right. Never mind the original pair of lenses I’d purchased was made by OptimEyes back in 2017! We decided against writing a negative review because once again, we really liked all the employees. While everyone was really good; Kamal, Jim, and Q, were outstanding. So, it was with some trepidation we decided to give Royal Oak another try this month (December 2023), and our experience was less than satisfactory once again. In fact, this one was right up there with our experience in 2017. That said, as before, everyone with whom we worked was cheerful, friendly and helpful, and the eye doctor was very professional and instructive. BUT—who would think that I would walk into an eyeglass store with near mint lenses (replaced a year ago in 2022), and walk out only to find that my lenses were badly scratched!! We were gobsmacked. To set the record straight, the scratches were not Jim’s fault. He never handled my glasses. The glasses were handled by others, but I doubt we’ll ever know how this happened. And it isn’t like there was a little scratch here and there. There were actual abrasions in a few places with both vertical and horizontal marks on one of the lenses. I hadn’t planned to replace these lenses so was stunned when I saw this upon cleaning them before bed. Thankfully, the scratches don’t seem to interfere with my vision or that would have been even worse. Making this situation all the more puzzling, is the fact that my husband, who purchased his new glasses and lenses with all the same protective coatings at the same time I did in 2022, had the top of a recycling bin come down on his head throwing his glasses off onto concrete on not one, but TWO occasions and has nary a scratch on his lenses after both incidents! In all fairness to OptimEyes, we haven’t had the opportunity to speak with their manager, Kamal, so I plan to return here to update my review once we do. We have three orders on the books with OptimEyes right now, but are going to pull one of the orders for replacement lenses since my husband is concerned about leaving his beloved 1980s Oliver People’s frame in their “care.” At this point, despite the great employees and location, we’re hard pressed to see ourselves returning in the future, and we can’t even feel good about that. :( UPDATE: since writing my review above we sat down with this location's manager, Kamal, a man who impressed us a year before he'd been promoted to manager. Once again, Kamal, proved the many reasons he was promoted. He's smart, empathetic, and kind. In one sitting, he gave us his word and reassurance that he is working hard to improve the customer experience at this facility. We know he can do it, now we will see. I will update my review again with news of the outcome.